Knockout White
Complaint 166763 Details

My story is the same as Nurillo Khudoynazarov's, with the exception of the dates it's exactly the same to a point! With the addition of failing to reolize the cancellation date had passed I was shipped another order and charged another $78.41.
I ordered the Trial packet of Knockout White teeth whitening system on the computer, (I'm trying to figure out exactly where) on/or about Aug 26, 2012. My bank acc. was debited $1.03 and $3.87 on Aug 27th, which was correct. I received it on the 31st. I was not charged the $78.41 until Sept 7, 2012. I was very ill at the time and thought I had 30 days to cancel, which is the normal time given by most companies to receive and try the product. When I called Knockout Customer Service, I spoke to Ashley and she said they would not refund the $78.41 because I had not cancelled it. Since that time I received another package from them, not mentioned by Ashley! I called again when I received it and was told they would refund the second $78.41 less about $5 shipping. She gave a an RA# and that package was returned today with a confirmation. When I asked why I couldn't just return the 1st "Complete Program" packekt with it she said I hadn't cancelled on time. Proceedure, yes, but right, no! So I fully expect that amount to be refunded and will be looking for it.
My problem with them is 2 things. First, the 10 day cancellation time is way too short. Considering the time it takes to receive the product and you get time to try it, no way you can do it in 10 days, especially if you don't live in a major city. Although this is sneaky business it's probably not illegal and my neglegance cause the problem. BUT
Secondly, and most importantly,I did not order the 2nd packet which was included with the Trial packet. This was how I incurred the $78.41 charge to begin with and it was sent without my permission or knowledge. This has to be against the law, as well as being unethical/immoral. I called my bank, Capitol City Bank and they said there was nothing they could.
Can someone help me? Thank you and God Bless you if your able to resolve this!!! Sincerely, Karen Serra