Dress Braw
Complaint 166703 Details

I order a wedding dress in was beautiful on picture, but not what I got. I got dress with no price tag, with spots on the dress and inside the dress. First impression - how someone can send me a worn dress. I have to be the only one who will try on a wedding gown. I receive dress on August 20th and contact them day later. They decide not to replay to me me at first. After second try they replied to me and said "dress is beautiful". Second letter saying, then I missed 7 day complaint submission and still keep saying then dress is great and of course will give me a great discount on my next order. If dress would be beautiful I would not fight for my refund. Every single time there is other person who replying to me and keeping my case in in loop. I will keep pressing on my customer rights! Terrible people and company who do not want to admit there mistakes and take any responsibility. Please no one use them!!! Better pay more, but get better quality dress and customer service!