Ocwen Loan Servicing
Complaint 166473 Details

  • Date Occurred: 10/12/2014
  • Reported Damages: $2,888.62

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I completed a deed in lieu program with Ocwen Loan Servicing on 9/14/12. Followed all their requirements, although they did not, they recorded the deed and I was to receive a check "cash for keys" within 7-10 days. I have not received the check. Everytime I call they lie to me and tell me that the check was mailed out. I was told that the check was mailed on 9/14, and then on 9/16 and then on 9/26 and recently 10/2. I have not received the check. I have called them continuously and they continuously LIE with each phone call they return. I have filed a complaint with the Illinois Attorney General's Office, and if I can't get anywhere with that complaint, I will find an attorney to file a lawsuit and I will seek more than just the $2,888. I would like to do something about this, because I am sure they are doing this to others. It is as though they "steal" your property by recording the deed and other documents and they then own the property, and they have not met their obligation of paying the "cash for keys". I am sure they make a profit for every "deed that is recorded". THis is wrong and is deceitful to consumers who are under the assumption that Ocwen is operating in good faith. THey are not. They have numerous law suits filed against them. They are in violation of some laws. I don't know which ones, but there has to be laws against this type of business practice. I just pulled up a report from Moody's Investors Service. They are quite a pforitable company. They should be held liable for their action toward consumers.

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 2,888.62

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  • SeekingJustice59
  • SeekingJustice59 SBID #183facb32b
  • Posted 11/20/2014
  • Hello Motiv8ed, the whole process took close to 1.5 years. I had to list the property first for 4-6 months with a realtor. They want to know that you tried to sell it, and they agreed to a "short sell". It was listed for about 6 months. After the listing did not attract a buyer, they sent me a letter stating that I was eligible to participate in the deed in lieu program. I had to send in a hardship letter, and send other documents that they required. Throughout the process they gave me dates that things were supposed to happen, but they never did, i.e., receive letter agreement, vacate the property. Don't vacate until you get an actual letter from them. You will be assigned to a "relationship manager" and that person changed with every call, and every time that you talk to someone, they give you different information. So keep track of the people you talk to, keep their names. It took so long because it took them a while to get their act together. I received a letter from them in November of 2011 advising me that I was accepted into their program. The deed in lieu process started in November, but the actual deed in lieu process started July 3, 2012 and was completed by September 14, 2012. The deed was recorded then. I kept asking about the "cash for keys" and got different answers all the time. I did eventually receive the check, but it was in October when I did. Just stay on top of them and what they say. I was persistent. I filed a complaint with the IL attorney general also, but I did get the check. Yes, they have a bad reputation and have had one for quite a long time. Good luck to you. I am so glad to be done with them.
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  • SeekingJustice59
  • SeekingJustice59 SBID #183facb32b
  • Posted 11/20/2014
  • One more thing, Motiv8ed. Because I lost my job and my income dropped, I could no longer afford to maintain the property. Today, I am glad I was offered this option. I don't own the property any more, I avoided foreclosure, and I don't owe any deficiency to Ocwen. That is part of the deed in lieu process. I am glad, although dealing with them was a pain. I can move on with my life, free of this property.
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Business Profile Summary

  • Ocwen LLC logo

Company Statistics

  • Complaint Against Ocwen LLC
  • Complaints Filed: 21
  • Reported Damages: $2,424,299.86
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