Colin Garland/Raven Adventures
Complaint 165422 Details

Colin Garland (Raven Adventures) promoted and solicited trips to Africa during a presentation to a Biology Club at the College of Environmental Sciences and Forestry (S.U.N.Y. ESF) in the fall of 2011. My daughter, a student at ESF expressed interest and I paid $2,000.00 towards a round-trip ticket to Africa. Mr. Garland e-mailed a numberless SwissAir itinerary with the wrong return date, promised to fix it, did not fix it, then claimed that my daughter would have to board the plane before the return trip date could be corrected. Mr. Garland misrepresented his efforts to correct the error, and then stated that the ticket could not be changed until the price of the ticket came down. Mr. Garland claims that because my daughter refused to go to Africa without a valid return ticket, she cancelled the trip, so the deposit is not refundable. Clearly, the purchased tickets were never delivered, and contrary to his own claims, no effort was made to fix this. We have full documentation.

The upshot:

Colin Garland:

-made an error in booking the return flight

-failed to detect this error before forwarding the numberless itinerary to my daughter

-failed to correct his error

-did not have anyone else fix this error, as he claimed

-provided contradictory facts to cover his error

-having received a $2,000.00 deposit, failed to provide valid tickets