SelectRugs.com
Complaint 165280 Details
- Date Occurred: 10/08/2014
- Reported Damages: $0.00
- Location: Arizona
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Running deceptive ads and not honoring them. Didn't take the add off of the website even after problems with the add were brought to their attention. Was told they would honor the price that was shown in the add and I would get a call back. After no call back I called a second time. No call. I submitted a complaint to customer service on the website...again no call. I called again and after arguing with the rep who answered the call was told the Manager was busy now. I'll hold. She might be on the phone an hour..I'll hold. She came to the phone within five minutes and said they wouldn't honor the ad even though they know is deceptive in how it is written. Deceptive advertising!!!
- Seeking Resolution: Other
- Admit the add was deceptive and should have been pulled when brought to their attention. You can't just tell customers we know that's how it looks but it's not what we meant. And review their tapes of the phone calls they received on the matter. I was promised the add would be honored then no one called me back and when I tried and tried again...got someone who now told me we can't do anything for you. Apparently isn't looking for satisfied customers. I'd like to hear from someone in upper management about the issue. I should have been offered something to make up for the mistake they made and customer service could care less.
- Mary SBID #8ba5d96345
- Posted 10/08/2014
Comments
- Mary SBID #8ba5d96345
- Posted 10/09/2014
- I also was told they were really busy and that is why I hadn't had a call back to which I replied,"Of course you're busy...youre running a deceptive ad!!!" After bringing this to their attention they still left the ad on the website and I found it still running this morning. No one ever did anything to change the wording to avoid the confusion. I believe they did this on purpose to get people shopping on their site. If they didn't they should at least have offered something to make up for the deception in the ad. I'm sure consumers would have been happy to play "Lets make a deal" to make them happy. No attempt was made. It was like who cares. You are only one person and we have plenty of customers. Maybe not anymore.
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- SelectShops SBID #d6d26112d8
- Posted 10/09/2014
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Mary,
I am very sorry to hear you had a bad experience with us. I would like to be able to address the complaint with you in person. Please reach out to me. My email address is [email protected] -
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Company Statistics
- Complaint Against SelectRugs.com
- Complaints Filed: 2
- Reported Damages: $0.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.