Price Break Shipping International Moving
Complaint 164061 Details

That company ship a container to Haiti for me door to door with I pay in full, now I am losing my container because they never deliver it to me. they wanted me to pay another agent in Haiti with was never discuss with me. I know I pay full price for door to door and now 2 months later I am still waiting for the container. Here's my contract with them, they cheat me already and they send me another contract, but they still need to deliver my container. I need them to ell me what door to door mean for them.

Tel: 866.566.9350 Fax: 866.455.4013
24.7.365 days a year Superior Customer Service
www.pricebreakshipping.com
Service Contract
Booking Date: June 30, 2012
Reference #: U9893328TH Reservation Agent: Dawson Jones
Customer name: Bernadette Delmas
Pick Up Date: July 9, 2012
Origin Address:
Shipper:
Bernadette Delmas
Address:
[Personal Information Removed]
Tel: [Personal Information Removed]
Email: [Personal Information Removed]
___________________________________
Destination Address:
Consignee:
Bernadette Delmas
Address:
Port Au Prince, Haiti
Tel: [Personal Information Removed]
Email: [Personal Information Removed]
___________________________________
Service includes:
-Disassembling of all furniture
-Professional pickup / loading
-Professional inventory
-Ocean freight
-Customs clearance
-Door delivery, off loading
-Unpacking
-Removal of debris
-Furniture setup / reassembling
-Approximate transit time: 3-4 weeks
______________________________________________________________________________
Service cost: Item list: Customer will provide
Door to Door $6395.00 Volume: 20’container
Export/import documentation: $95.00 Additional cost per cubic feet: $9.98
Total $6490.00
Deposit: $1000.00
Balance: $5490.00
Terms of service
PriceBreakShipping (PBS) provides volume estimates as a courtesy to our customers and not as a binding
contract. The actual volume is determined by the receiving terminal which is an independent company. PBS does
its best to give accurate estimates but will not be held liable for any discrepancies from the original estimated
volume to the final documented volume. In many instances the same item list can occupy more volume being that
phone estimates are based on an international average. If your services are scheduled for exclusive containers
then volume does not apply as long as your goods do not exceed the container capacity. Service does not include
destination government taxes, duties, agency fees, THC, Quarantine, and Fumigation Ferry or trans-shipment to
islands off the mainland. PBS is not liable for any unforeseen actions that can delay Estimated Time Of Arrival
(ETA). E.g. national disasters, origin or destination terminal strikes. Delivery dates are not guaranteed, but is only
an ETA. All invoices must be paid upon receipt. Title clearance with US customs for all Boats / motor vehicles is all
subject to a charge. All Original titles must be mailed in to our customs broker for title clearance. Pick up dates are
subject to delays due to unforeseen incidents, e.g. mechanical failure, accidents, traffic, or logistics technical
delayed. Contracts can be secured in the following methods: wire transfer, money order, checks. For Door –Door
Shipments the minimum is 100 cubic feet. All contracts are subject to GRI (General Rate Increase) with notification
to customer prior to pick up date. GRI is done by Ocean Carriers, origin agents and destination agents. Estimated
Time of Arrival: in most cases the delivery days is 45- 60 days for LCL and this is not guaranteed but only an
estimate based on previous contracts of shipment time frames from cleared full payment at origin and the required
customs documents if applicable at origin or destination relating to individual shipments inventory list, addresses,
phone #’s, and declared value. Please include your reference # on all documents, checks and money orders.
Container shipments are a bit more accurate in transit time, each destination has different transit time, ask your
reservation agent to advise transit time for your specific container. All cancellation must be confirmed at least 10
business days before original scheduled pick up date in order to receive a refund. In order to secure your shipping
date PBS requires a deposit from the total estimate. 30 days free storage in the USA only must be requested at
booking to ensure availability. All contracts must be accompanied by inventory list. Charges will apply to
inaccessible entry, stairs, long carry, and palletising for all less then container loads at the rate of $75. Furniture
protection crating / packing wrapping of any kind and use of any materials (if needed) is subject to charges and will
be charged per actual usage and requirement to secure the load. All packing services include materials and labor.
All services limited to the port or terminal at the designated country will require the customer to clear his own
customs and arrange pick up for his goods. Services are prepaid prior to goods leaving USA Soil. All Port – Port
LCL services must have all boxes labelled name booking # and destination information. All insurance forms,
whether provided as a promotion or is being purchased must be completed and faxed to our offices no later then
24 hours prior to the pick up.
Signature: Date:
Please send the executed contract to your sales agent.