Neptune Studios
Complaint 162688 Details

My daughter and I went down to London under false information. I paid fifty pounds deposit which was supposed to be refundable when you go to the booked appointment. I asked several times prior to going down to London about the price of the photos, extra costs etc. I was told they would be fifty pounds but the more you bought the cheaper they were. I was misguided into thinking this was per package, not per photograph. I felt pressurized to purchase a package of ten photographs which i was told was the minimum for a portfolio. I refused to pay this silly amount of money and was told that the photographs would be deleted. I paid out for transport from Aberdeen to London and accommodation for the two of us. If I had known the price of the photographs from the start, I would never have agreed to the appointment.