QNET
Complaint 161706 Details

---------- Forwarded message ----------
From: Vicki Tigco <[email protected]>
Date: Mon, Sep 24, 2012 at 12:50 PM
Subject: RE: Refund- HG409089
To: (Personal Info Removed)
Cc: Claire Onza <[email protected]>, Hodan Suleiman <[email protected]>





Dear Ashwath,



As I have wrote in my previous email, your refund request has been disapproved. We will try to request to change your product (after choosing) and it will be subject to upper management approval .




Thank you.



In service,

Vicki



From: (Personal Info Removed)
Sent: Monday, September 24, 2012 12:39 PM



To: Vicki Tigco; Hodan Suleiman
Cc: Claire Onza
Subject: Re: Refund- HG409089






Hi Vickie,

Hope you are doing good,

Please help to know any updates on my request.


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: (Personal Info Removed)


Date: Fri, 21 Sep 2012 10:29:19 +0000


To: Vicki Tigco<[email protected]>; Hodan Suleiman<[email protected]>


ReplyTo: (Personal Info Removed)


Cc: Claire Onza<[email protected]>


Subject: Re: Refund- HG409089




Hi Vicki,

Hope you are doing good.
Yesterday till 4 am I was checking with the products. But none of the Accessories are 100% Gold.

My request could you please help me to get gold set and watch worth. USD 500 and rest could you please help me get cash refund. Please help me in this.

As you will not be able to give me 100% per cash back.

This will be very help full.
If you need any proof regards to my sister marriage please let me know will send invitation card.

I believed in QNET, it has made many people dream true. Could you please help me at this stage please.

So that both the problems are solved. Both ends Happy.




Best Regards,
Ashwath CS













Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: (Personal Info Removed)

Date: Thu, 20 Sep 2012 15:17:51 +0000


To: Vicki Tigco<[email protected]>; Hodan Suleiman<[email protected]>


ReplyTo: (Personal Info Removed)


Cc: Claire Onza<[email protected]>


Subject: Re: Refund- HG409089




Dear Vicki,

Thanks I am at work know. Will call you tomorrow evening.

Hope that's fine.

Best Regards,
Ashwath CS


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Vicki Tigco <[email protected]>


Date: Thu, 20 Sep 2012 23:09:29 +0800


To: (Personal Info Removed); Hodan Suleiman<[email protected]>


Cc: Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath,



Please log in your VO (www.qnet.net) using your IR number and password.



Kindly call on my mobile (971558503683) so I can assist you.



Thank you.



In service,

Vicki



From: (Personal Info Removed)
Sent: Thursday, September 20, 2012 7:06 PM
To: Vicki Tigco; Hodan Suleiman
Cc: Claire Onza
Subject: Re: Refund- HG409089



Dear Vicki,

Thanks for your consideration, please give me some time so that I check and inform you about the gold ornament. If you have any suggestion please suggest me :)

Please help to know what should I do know to check the product.

Best regards,
Ashwath CS


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Vicki Tigco <[email protected]>


Date: Thu, 20 Sep 2012 22:53:56 +0800


To: (Personal Info Removed); Hodan Suleiman<[email protected]>


Cc: Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath,



Please advise what luxury product you want to exchange? Please note that you can request to change only one product from you’re purchased QVI package.



Thank you.



In service,

Vicki





From: (Personal Info Removed)
Sent: Thursday, September 20, 2012 6:51 PM
To: Vicki Tigco; Hodan Suleiman
Cc: Claire Onza
Subject: Re: Refund- HG409089



Hi Vicki,

Thanks for the reply.

1) If buy gold ornament will help me for my sister marriage.

2) In our religious we brother have to give gold ornaments to sister, at least if I get this I can give this to my sister.

I don't want give wrong info to QNET.
To be frank my sister marriage is fixed iin november 29th and 30th. At present my financial position is not stable. Hence I asked for cash refund.

If at least gold ornaments will help me and my family.

At times everyone does mistake. I did it.

I am not that rich to go and enjoy luxury vacation.

But for me my family is very important. If I get at least gold ornaments will really help.

I believed in QNET, that down the line the of 2 years I can settle my self. Hence I registered to that.

At present family is important not my dream.

Hope you and management understand.

Thanks,
God bless
Ashwath CS


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Vicki Tigco <[email protected]>


Date: Thu, 20 Sep 2012 22:09:00 +0800


To: (Personal Info Removed); Hodan Suleiman<[email protected]>


Cc: Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath,



Requesting to exchange your virtual product to physical product is not allow. For your case, please provide a good and valid reason why you want to exchange your QVI Club Bronze Vacation Club Membership to Luxury product.



We will process your request but please note that your request is subject to upper management approval .



Thank you.



In service,

Vicki



From: (Personal Info Removed)
Sent: Thursday, September 20, 2012 5:56 PM
To: Vicki Tigco; Hodan Suleiman
Cc: Claire Onza
Subject: Re: Refund- HG409089



Hi Vicki,

Big Thanks for your quick response.

I am aware of it, just keep you posted in UAE retail business they try to help people. If the product is in good condition. Customer has complete rights to get refund.

Anyways I would like to exchange the product with gold ornaments. Which is available in your QNET.

At least know please do the need full.



Best Regards,
Ashwath CS


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Vicki Tigco <[email protected]>


Date: Thu, 20 Sep 2012 21:40:08 +0800


To: (Personal Info Removed); Hodan Suleiman<[email protected]>


Cc: Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath,



We understand your situation, but every company has Terms and Conditions that we must obey & respect. In local UAE market, every receipt has written that you can exchange or return after 14 days.



In your case, we process & re appeal even its over 7 days upon purchased. Our upper management disapproved and the case was closed.



Hoping for your kind understanding.



Thank you.



In service,

Vicki





From: (Personal Info Removed)
Sent: Thursday, September 20, 2012 5:19 PM
To: Vicki Tigco; Hodan Suleiman
Cc: Claire Onza
Subject: Re: Refund- HG409089



Hi Vicki,

Thanks for your information, please be informed, I did not login myself to register into this business.

This was done by your representative, he asked me credit card. I handed over to him. They informed to me thanks and know your the member of QNET.


Please help to know your chairman email ID, will be better I speak to him.

As you are not able to understand my concern and problem.

Showing 2 different procedure and policy is not good for the business.

Let me tell you one thing, the money which I have invested in your QNET is hard earned money.

At present I need that to support my family. As said to Hodan and again informing you please my sister marriage is fixed I am short of money. This will really help me big time

I have lot of respect to QNET as its giving bread to many people in the world. Please don't spoil your reputation.

Please understand my difficulties and help to solve my problem.

This is humble request to you and the management of QNET.



Best Regards,
Ashwath CS


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Vicki Tigco <[email protected]>


Date: Thu, 20 Sep 2012 20:49:17 +0800


To: (Personal Info Removed); Hodan Suleiman<[email protected]>


Cc: Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath,



Please attached Terms and Conditions.



This is the Refund clause in the company policy and procedure, which is related to the Terms and Conditions ticked by the IR’s when purchasing the product on the Estore.



3.1.4. Seventh (7th) working day from the date you order the product/s if your order is made in a territory other than a European Union member state, the United States, Singapore or Australia.





3.09 Refund and Buy Back Guarantee

Customers and/or Representatives are hereby notified that Products are subject to the refund and buy back guarantee stipulated in the Terms and Conditions found online, which apply accordingly to them.



Thank you.



In service,

Vicki



From: (Personal Info Removed)
Sent: Thursday, September 20, 2012 11:33 AM
To: Hodan Suleiman
Cc: Vicki Tigco; Claire Onza
Subject: Re: Refund- HG409089



Dear Hodan,

As per your Guidance, I checked QNET policy and procedure.

Please note the its not clearly mentioned that exchange policy is 7 days in UAE

As per UAE consumer rigths you need to be very clear with Refund and exchange policy procedure.

Please find the below attachment for your reference
You need to be loyal and honest in these case. As human please understand my problem.

My sister marriage is fixed at present each penny is very important to me.

Its my humble request, please speak to your chairman, show him my email.

Or please give me his email Id or telephone I will call him and explain him.

I hope at least he will understand my problem.

My point is very clear please help to me get my money back.






Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: Hodan Suleiman <[email protected]>


Date: Thu, 20 Sep 2012 15:02:34 +0800


To: Ashwath C S(Personal Info Removed)


Cc: Vicki Tigco<[email protected]>; Claire Onza<[email protected]>


Subject: RE: Refund- HG409089




Dear Ashwath ,



I tried to Re- appeal your case but it has been rejected two times As per the Policies and Procedures, refund and buy back guarantee for UAE is only 7 days.

Please refer to the P&P you can find it in your virtual Office its avilable in the Business Tool Menu.



Thank You ,

Your feedback is important to us and will help us improve our service to serve you better. We would like to invite you to participate in our online survey. It will only take you less than 1 minute. Please click on http://gscsurvey.qnet.net/s3/CUSTOMER-SATISFACTION to complete the survey.



Yours In Service,

Hoda Suleiman

Customer Support Executive

Middle East & North Africa Support Centre




Direct: +97126524888


























From: (Personal Info Removed)
Sent: Wednesday, September 19, 2012 3:30 PM
To: Hodan Suleiman
Subject: Re: Refund- HG409089





Dear Hodan,








Please be informed that regards to exchange policy its not been mentioned on your website nor there is any information regards to exchange policy.





As per the norms, I am entitled for the cash refund...





Please help to get my money back. Its again my humble request to your Honorable Chairman.





As per the Norms members of QNET are giving false information to peolpe and selling them the products. As a Consumer I have complete rights to get my money back..





As you have not given any details of the products nor exchange policy norms.





I will wait for 2 more days, If not I will nock Govt of Dubai, and even publish this in Gulf news.





Same will be done in India.





Please note :





My Request is very clear i need my cash back at any cost...








Best Regards,


Ashwath C S














Best Regards,


Ashwath C S


On Tue, Sep 18, 2012 at 7:22 PM, (Personal Info Removed)
wrote:


Dear Hodan,

This will very unfair, please help to give me your chairman email address, I will personally request for my cash refund.

Please be informed reason : my sister marriage is finalized in the month of november 29th nd 30th. I am in need of money.

I understand your concern, but my request was sent to the person who registered
With in 4th day of my registration, but problem no one from QNET are aware of cash refund policy. to be frank its not mentioned in your website dated 18.9.12.

My humble request to you, please help me to get my cash back.

Requesting your management to reconsider my request and do the need full.

Best Regards,
Ashwath cs


Empower your Business with BlackBerry® and Mobile Solutions from Etisalat


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From: aman kohli <[email protected]>


Date: Thu, 13 Sep 2012 12:41:38 +0400


To: (Personal Info Removed)

Subject: Refund- HG409089







Dear Ashwath,





I completely understand your situation and would love to help you however every company has the return and claim policy as we are also working in retail you are aware about this norm.I am also new in the business and we need to speak to the core founders of the business so would request you to come tomorrow 8:45 am at Crowne Plaza so that we can take assistance from them.











Bregards


Aman Kohli









Sent: Thursday, September 13, 2012 11:46 AM
To: Aman Kohli
Subject: FW: Refund- HG409089




Hi Aman,





Please help to get my money back,,,






Best Regards,
Ashwath C S





"Coming together is a beginning, staying together is progress, and working together is success."



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From: Hodan Suleiman [[email protected]]
Sent: Thursday, September 13, 2012 11:22 AM
To: Ashwath C Sriramana
Subject: FW: Refund- HG409089



Dear Ashwath ,



Your case has been reject becouse the request was made beyond 7 days after the purchase .

Sorry.





Your feedback is important to us and will help us improve our service to serve you better. We would like to invite you to participate in our online survey. It will only take you less than 1 minute. Please click on http://gscsurvey.qnet.net/s3/CUSTOMER-SATISFACTION to complete the survey.



Yours In Service,

Hoda Suleiman

Customer Support Executive

Middle East & North Africa Support Centre




Direct: +97126524888


























From: Anne Suaverdez
Sent: Thursday, September 13, 2012 4:57 AM
To: Hodan Suleiman
Cc: Claire Onza; Vicki Tigco; Sarika Thavani
Subject: RE: Refund- HG409089



Dear Hodan,



Kindly reject this refund case. The request was made beyond 7 days after the purchase.

Kindly inform the IR accordingly.




Thank you.



Anne





From: Hodan Suleiman
Sent: Wednesday, September 12, 2012 10:57 PM
To: Anne Suaverdez
Cc: Claire Onza; Vicki Tigco
Subject: Refund- HG409089



Dear Ann ,

Please assist to process the below CRF.




CRF-20120912224504


RFR


New


9/12/2012 10:45:04 PM


HG409089





Anne Suaverdez


United Arab Emirates




Thank You ,



Your feedback is important to us and will help us improve our service to serve you better. We would like to invite you to participate in our online survey. It will only take you less than 1 minute. Please click on http://gscsurvey.qnet.net/s3/CUSTOMER-SATISFACTION to complete the survey.



Yours In Service,

Hoda Suleiman

Customer Support Executive

Middle East & North Africa Support Centre




Direct: +97126524888


























From: Ashwath C Sriramana [mailto:



(Personal Info Removed)
Sent: Wednesday, September 12, 2012 5:42 PM
To: Hodan Suleiman
Subject: FW: Withdrawal






Dear Mrs. Hodan,





Please find the above attached Emirates ID card details. As per request





Please help to know how long the process will take















Best Regards,
Ashwath C S





"Coming together is a beginning, staying together is progress, and working together is success."



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From: Hodan Suleiman [[email protected]]
Sent: Wednesday, September 12, 2012 2:27 PM
To: Ashwath C Sriramana
Subject: RE: Withdrawal



Dear Ashwath,



Please sent to me a copy of the back side of your ID,

I will process your request but Note that your request is subject to upper management approval .



In service ,

Hoda





From: Ashwath C Sriramana (Personal Info Removed)
Sent: Tuesday, September 11, 2012 12:35 PM
To: Hodan Suleiman
Subject: FW: Withdrawal







Dear Mrs. Hodan,

It was my pleasure talking to you. Please find the above attached document copy.


As requested please help to get my cash back, Reason : I have personal family issue.



Best Regards,
Ashwath C S

"Coming together is a beginning, staying together is progress, and working together is success."
________________________________________
From: (Personal Info Removed)
Sent: Tuesday, September 11, 2012 11:58 AM
To: Ashwath C Sriramana
Subject: Fwd: Withdrawal

---------- Forwarded message ----------
From: (Personal Info Removed)
Date: Mon, 10 Sep 2012 11:11:08 +0530
Subject: RE: Withdrawal
To: [email protected]
Cc: [email protected]

Hello,

I Ashwath.C.S enrolled for a bronze pack from QNET on the 24th of August
2012. Due to few personal reasons, i wish to surrender the plan and would
like to get my refund back. I have furnished my details below. Please,
kindly do the needful.

ID Number:HG409089Order No:*DN25655404*Transaction Date:*24/AUG/2012
00:58:29*Receipt No:*RC03794355*Transaction Description:*ENROLMENT*Sponsor
IR:*HG390923*Sponsor Name:*KOHLI AMAN*
Customer Name:*ASHWATH CS SRIRAMAN*
Residential Address:*JASHANMAL NATIONAL COMPANY LLC DUBAI UAE 1545 United
Arab Emirates*
Shipping Address:*JASHANMAL NATIONAL COMPANY LLC DUBAI UAE 1545 United Arab
Emirates*
Shipping Contact No.:*971502460706*
eMail Address:*(Personal Info Removed)

Thanks and Regards
Ashwath.C.S