American Van Lines East
Complaint 161588 Details

Case against American Van Lines East, Inc.
9525 North Trask St.
Tampa, Fl 33624
Icc-MC No. 521897
US DOT No. 1234455
813-269*9555

On September 7th I called “emailed” what I thought and was led to believe North American Van Lines. In actuality it was American Van line East. I spoke to a man named “Bobby Nolan”. He asked me what I would be moving and this is the list he quoted:

Articles List 21 Items, 145 Pieces
Qty Items
1 BARBECUE GRILL,LARGE
1 BED FOOTBOARD
1 BED HEADBD. LARGE
1 BED KING
100 BOX -M(3.0 CU. FT.)
4 CHAIR PATIO
2 CHAIR WICKER
Qty Items
1 CHINA CAB - 2 PIECE
1 COMPUTER DESK
1 CURIO CABINET
1 ENTERTAIN. SMALL
1 FREEZER/SMALL
1 FUTON
2 NIGHT STAND
Qty Items
1 PATIO TABLE
20 PICTURE MEDIUM
1 PICTURES POSTER LARGE
1 RUGS,LG. ROLL/PAD
1 WASHER/DRYER COMBO
1 WICKER SOFA
2 WICKER SOFA,SMALL

The price for this list was:
Relocation Details
Job No: W407518
Representative: Bobby
Move Type: Residential Long Distance, 521 miles
Estimated Volume: 850 cf. (5950 lbs) $4.05 per cf
Move Date: Monday, 09/10/2012
Reference By: Billy.com
Created on: 09/04/2012
Relocation Estimate
Basic Estimate Price $3442.50
30 days free in house storage $0.01
FREE FUEL- NO FUEL CHARGE! $0.01
coupon - $1057.00
Basic Valuation Protection:
$0.60 per lbs. per article
$0.00
Total Moving Estimate $2385.52
Customer Payment: $150.00

I was also told they would only take cash or a US Postal Money order$$ order (at this time a bell should of went off, but do to my health and disabilities I did not catch it).
On Sept 10 a truck with “American Van lines East pulled in my dive way nothing about Northern/National; just American Van Line East. They started moving immediately loading. The driver had me sign all types of yellow sheets with very small print. About ½ through the loading he stated I was going to need more space. Then came the price change from 2.81 cents a CF to 4.05 a CF. I immediately called the company. The receptionist had a very heavy Spanish accent and was very hard to understand. She stated, “no, no, you have a coupon the coupon will come on at the end with the total. Okay, then I asked what the total was and she stated 2400 both ways!! I told her I wanted to cancel, but they collect 2400 from me already and I was told I could not cancel or they would not leave my stuff or they would unload and I still had to pay (should of called the police; again the stress and my disability got in the way of common sense. Then she became very belligerent with me (my roommate could hear her yelling at me on the phone, I asked to speak to Bobby Nolan (the original person I spoke to and he could not be reached) she then became more belligerent and hung up on me. I tried reaching them and they would not talk to me so I wrote them an email (2X’s) neither gave a reply. I was then told by one of the workers that my truck would be unloaded and reloaded at a warehouse (I was told it would not; this was a broker and they did all there own work and made trips to NC 3-4 X a weel). They did not take my bed, patio furniture and other items on the original list. They stated that I went over my space limit. The bed, patio furniture, etc. was on the original list, but now there was no space for these items without charging me yet more $$. I had to hire someone else to move these items; another 2000 plus gas.

I was told my items would arrive in 2-4days; THAT THEY HAD TRUCKS coming to NC 2-4 times a week they did not arrive until the evening of the 22nd; 12 days later; they choose the evening for a reason. I had an electrician with me to take care of my electric and he could not finish, he needed to go back to Florida; so now I was left with unfinished electric that I would have to pay for at a regular rate. I have NO HEAT OR AIR AT THIS time and no way to pay for it if I did have.

ARRIVAL DATE SEPT 22nd
At approximately 5pm I received a phone call from the driver of the truck, all he asked was, “are you home” and he hung up. The next thing I see is him walking down my driveway and my dog alerted (I am a canine trainer and he is a trained protection dog). Zack (the dog) held him at bay until I released him because I did not know who he was; there was no truck in sight, just a man walking down my drive way. The delivery truck said “GREEN MOVERS” I was only able to get the trailer plate # as the driver drove off immediately after arriving. I believe his name to be Amit Blooh FL B42000078106. The order # 407518 US DOT 1234455/MC 521897. I am not a police officer, but his eyes were all red; I truly believe he was high.
He stated he could not get his truck down my driveway first and if it was more than 200 feet the price was be an extra 600 dollars. It was only around 150 feet. (However we had already had deliveries at the home and knew that the truck, could indeed, fit down the drive way and if it could not, they would have to haul it the distance from the road to the house.) This would be another 600 dollars. Then, since that did not work in his favor he decided to say he could not drive down the ROAD; it is a normal road; the garbage truck drives down this road two times a week; and he would unload my items beside the road. At this time I called the Aberdeen Police department. The sheriff told him he had to work with me in getting all my items to the house. Since they require the monies BEFORE they unload I had no choice to do it their way; they had already colledted 2400 from me. Lucky for me my roommate from Fl was still here and he had a small trailer attached to his van. We had to make several trips to and from the trailer to the house in the dark (I forgot to mention if I wanted help it was an extra 600, however with the sheriff there they dropped the price to 275 and made the 2 helpers help load and unload the small trailer behind my FL roommates van. I am positive they use this type of truck as a part of their scam because it is low to the ground and they can tell you that they cannot drive on certain roads; another part of the scam.
My items were jammed into place like trying to put a pencil inside the lead. The cf that was stated upon pickup was ½ the cf upon delivery; another part of the scam. I could not see what was on the truck very well because it was dark. They had started unloading my belongings beside the road; the sheriff said NO. After the sheriff left the driver left with the truck and left the trailer in the street with two Spanish men who spoke very poor English. My roommate from Fl and 2 of the loaders stayed (after paying them in cash only) to help load and unload the trailer. After several trips my items were at the house and the driver was nowhere to be found. He left his helpers sitting side the road while he made up some excuse to leave (said he had a gas leak, there is no place to get a gas tank fixed in this town after 8pm; the workers stated he does this all the time (leave them) and that they use this low bottom truck to use the excuse they cannot get to your house without charging more $$; they said he always does that.
Upon inspection of the items I could see my washer and dryer were both busted; the nobs broken off and the dryer had a broken rod; un-repairable. The wooden item; china cabinet, bedroom end table, DVD cabinet, wicker furniture, desks were all scratches and marred. One bedside table was completely trashed (these are very expensive and came from a very reputable furniture store here in NC). One table was completely trashed beyond repair. The boxes and bins are squashed almost unrecognizable; I have not gone through any of these items yet for fear of what I am going to find crushed, smashed and broken; somewhere in there is a desk top computer and 2 printers, a 35mm camera and all attachments; just to name a few. One wardrobe box was completely open and ½ empty; it had leather jackets and chaps in it; I have a feeling they are no longer there; they are original Harley Davidson gear as I was a rider up until May; over 1000 in just that leather. An old fashion antique lamp is bent; the wicker is from Pier one and parts of it are just shredded like paper.
I have just been placed on disability, have no income and now have all this to contend with.
This company is a sham, playing on innocent people. They have committed fraud by using someone else’s name, doubled their prices after they get your personal belongings.
They should be shut down NOW before they take another innocent person to the cleaners.
I was advised by the sheriff to take this to civil court and sue for all the issues stated. I completely agree since the sheriff and his deputy were present and witness to the sham.

Here is what I believe to be fair; first and foremost I need a ***washer/dryer; it is part of my job app. Price 800.00
Need immediately or cannot work
Lose of work will come into play if this is not replaced immediately; approximately 300 dollars a day.
Handmade china cabinet repair app. Price 300.00
Wicker replace from Pier One app. Price 150.00 or more per piece.
If it is still available oval table
2 rockers
1 small table
Every piece of the wicker has damge!!
Bathroom medicine stand replace/repair 100 50.00
Bathroom Chest replace/repair 100 50.00
Bathroom stand replace/repair 100 50.00
This type of wood can probably not be repaired
Purchased @ Bed, Bath, Beyond
Heavy duty grill cover replacement 50.00
Purchased at Lowes
Grill also not working properly??
May need replacement all internal part brand new 400.00 will no longer light/hold only small flame
Purchased at Lowes; this is a heavy duty metal grill
2 bedside tables replacement 600.00
Purchased at Babcock Furniture
If is still available
Handmade DVD Cabinet repair 100.00
Base is all marred, chipped would need cabinet maker
To replace if possible; to rebuild around 500.00
Handmade China Cabinet If it can be repair 400.00
To replace around 5000.00

These are the damages I have found so far. I have not begun to look inside boxes and bins.
Boxes and bins are so crushed; I have found so many crushed items, broken glass Kero lamp, glasses, etc. Cost unknown at this time, but crystal glasses, an entire service for 8
National wildlife dishes; don’t know if they are replaceable; service for 8
Christmas china, cannot be replaced.
I am sure there are more items; at this time I am still going through boxes and do not even know what, if anything is missing. They used ½ the cf to pick up the furniture as they did delivering it?? What does that say??