Nissan North America
Complaint 151032 Details

I have certified Pre-Owned 2009 Nissan Quest (VIN 5N1BV28U09N103914). As of now it has only 36,475 miles. I follow maintenance schedule as manual require and always ask for multipoint inspection. I believe that I’ve bought a “lemon” because I’ve had and presently have many mechanical problems that should not happen with relatively new car with low miles: I already changed driving belt when car did not even had 30,000 miles, I’ve already have to change the breaks (which is on very low side for mileage car has) but the real problem was that on the back rotors were so bad that mechanic could not even cut them: almost always, especially for mileage car has, rotors should be cut at least ones but possibly twice, meaning that rotors that were installed in the factory were low quality to say the least and it cost me substantially more to replace then to cut them, also front breaks were used uneven, meaning they were installed and adjusted incorrectly and that’s why they had to be replaced so soon.
Now I have to change AC Compressor that cost over $1,300 and dialer’s mechanic told me that struts are going bad and it cost almost $300 to replace. I contacted Nissan’s department of Consumer Affairs for assistance (case # 9077864) in the end of July and spoke with regional supervisor named Vauthn Fransis, tel. (800)343-6913 x 457267. On August 3, 2012 he told me that he assigned my case to representative named Kevin(x457270) and I’d have results no later than August 08. I did not hear anything from them and called Vauthn Fransis and left a message on the night of August 8 and still did not hear anything following day. I was able to reach Kevin (representative assigned to my case) on August 10 and he told me that case was just forwarded to him that day but he will expedite case and give an answer no later than August 13. Since I did not hear from them for over the week I called their center August 20 and was told that look like my case was declined but representative did not know specifics and forwarded request to get call back from Vauthn Fransis and I was told that I would be contacted within 4 hours but still waiting. Later in this day I was able to reach Kevin (my representative) and he told me that he was transferred to another department last week and my case was handled by other representative named Mario(x457376) who finally called me August 24, after I sent e-mail and letter addressed to their CEO (who probably doesn't care ether) (what a “great” service Nissan has!) and told that Nissan reviewed case that day and declined to assist me financially with repair of their low quality car.