COMPLAINT FILED UNDER:: PENNY AUCTIONS / DEALFUN.COM
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DealFun.com
Complaint 14990 Details

  • Date Occurred: 08/25/2013
  • Reported Damages: $120.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

i got lured to the site by "penny auction" so having to register to see them i did so, not fully understanding it would cost me every time i bid! After phoning my credit card company to see how much would be charged to my account from FUN DEAL it will be in the region of $120+ as they would have to wait until the end of the day's business, I feel like such a fool! If only i had seen the reviews of the company before i got reeled in!! As my mother says "If it looks too good to be true...It usually is!!

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Comments

  • Chris
  • Chris SBID #N/A
  • Posted 08/25/2013
  • Hi, I am from the Customer Service department. We would be more than glad to be of assistance, and can assure you that we have no intention of luring the customers who do not understand the concept of Entertainment Auction. We have a very pro-consumer customer service so if you could email us at support @ dealfun . com, I am sure we can provide you with a more than satisfactory resolution. Else, if you can provide me with your username here I can take care of it for you as well.

    Just to improve our consumer experience, may I ask you: did you not see this payment page of ours where you were specifically required to select a bid pack, and were clearly informed this would be an upfront charge? http://tinyurl.com/3zh6q69. We also display a receipt page immediately after the charge and send an email confirmation receipt.

    Please let us know of any feedback / suggestions you may have to improve consumer experience. Sincerely!
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/25/2013
  • Hi Chris, yes i did choose a bidding package, because i couldn't go any further onto your site without buying one, but it was mostly because of the free gift advertised, which is why i feel i was 'lured' into participating, because it was NOT explained very well that every bid would cost me & as for the receipt page email, i was not on my email account until a few hours after being on dealfun.com or fundeal (billing company?) which is why i feel you are a 'BAIT & SWITCH' organisation, it has been an education for me to deal with your company today, but i WILL try to help stop other people falling into the same trap, good day!
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  • Chris
  • Chris SBID #N/A
  • Posted 08/25/2013
  • Hi, Thank you for your quick response and explanation, this is much appreciated. Coming from an employee, not sure if this will hold much credence but would like to re-state that we do not intend to lure customers as it will not help our organization in the long run. We have a very clear and honest policy towards consumers, and we enable the customers to opt out if believe they would not like to try our site at all. To explain clearly what this means, if you could only share your username here with me, we will get back to you with a response which will be more than satisfactory to you. Or you could email us at support @ dealfun . com.

    We are very confident about our policies, which is why we are able to openly post in such public forums about our clear policies. It is absolutely opposite to our fundamentals to trap or fool customers. Sincerely!
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  • Chris
  • Chris SBID #N/A
  • Posted 08/25/2013
  • Hi, To add: you could also share your email id here which you used to register with at our site (though not sure if that will be acceptable to you). Username will also help us locate your account. Sincerely!
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/25/2013
  • Hi Chris, every time you have responded to my comments you have been very polite & courteous, but having been fooled by your company once already today i'm afraid i will not make the same mistake again, you have repeatedly requested my e-mail or user name which as far as i see is to take this conversation away from this forum, so far in this conversation i have not heard your company is sorry for the confusion, sorry that i feel cheated, offer to take my complaints on board & make your site clearer for the less experianced auction users OR offered a refund, you (Chris) as expected as far as i'm concerned have only offered your companies (keep the sucker quiet) policies, SO if you are prepared to offer this 'satisfactory' outcome on this public site then maybe we would have something further to discuss. Thank you.
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  • Chris
  • Chris SBID #N/A
  • Posted 08/25/2013
  • Hi, Thank you for your kind words. I had no such intention when writing to you, and we believe in addressing our customers' concerns wherever we hear them. My only concern is people carrying preconceived notions about a company. If I may I ask you: did you try to reach out to us at our given email ID (support @ dealfun . com) to see if we would be willing to offer a refund? I am sure you would have been delighted at the result. Would like to state again that we have no intention to cheat, and opt the customers out if they feel so, as we believe we cannot run a business long term by forcing consumers to our site. Lastly, to answer your question, yes we are willing to offer a refund. We are very confident and clear about our policies, which is why we openly address all concerns posted on the net.

    Another reason why I did not mention this earlier because it would seem very obvious why we are offering you a refund - because you posted about us on a public forum. That certainly is not th
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/25/2013
  • OMG!!!!! Dealfun.com Is that your answer my problem?? Sending 100 bids to my account which I closed yes/day!! That is rubbing salt into the wound!! I'm even more DISGUSTED at you now!!
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  • Chris
  • Chris SBID #N/A
  • Posted 08/26/2013
  • Hi Molly, I'm sorry I do not understand! I have clearly mentioned above we are willing to offer a refund. Could you please advise me about the 100 bids? Have you emailed us? There must be some confusion. Looking forward to hearing from you. Sincerely!
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/26/2013
  • Chris I recieved an e-mail from your company today saying they were adding 100 bids to my account, which i deregistered myself from yes/day, my user name was mau44, so IF i really am to get a refund would you kindly tell me precisely when it will be OR would you cancel the transaction before it is applied to my card?
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  • Chris
  • Chris SBID #N/A
  • Posted 08/26/2013
  • Hi Molly, Thank you for providing your username here. As promised yesterday, we have issued you a full refund. We have also sent you an email regarding this. Only wish you could have sent us one simple email and the situation would have been resolved much earlier :)

    Just to clarify: the email you received was because we review all accounts and we came across your account yesterday, noticing that you had used almost all your bids and had not won anything. Thus, we added 100 bids to your account to ensure you win more. We had no idea it was you.

    It would be much appreciated if you could let us know, whether on this forum or through email, whether your case was handled as per your satisfaction. We take great pride in our customer service. Sincerely!
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/27/2013
  • Hi Chris, I have read & answered the e-mail from Adam & will greatfully appreciate my refund, I will also post my response to him here so that it might help other people like myself, I would like to thank you for your patience & understanding of my ignorance if you like, but I do look forward to the satisfactory outcome as promised.

    Yours Faithfully

    Molly
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/27/2013
  • Hi Adam,


    Thank you for you response & information about a refund which will be greatly appreciated,


    In answer to your queries,


    1) Originally I had understood the initial fee to be 'credits' that i would spend on your site, I didn't realise at that point I was buying 'bids' that would be extinguished even though I hadn't bought anything.

    2) I had trouble returning to the site so put Deal.fun into Google to access it that way & found all the other titles regarding Deal.fun & started to read them, this is where I found Scambook.com & realising that MY experiance was the similar to other's there who hadn't recieved any help from your customer services, I decided not to try & just write about it.

    3) Maybe have a 'viewer's gallery' that new customer's can see how things are working before they enrol to buy bids, because I was SO curious as to what the site was about I probably didn't read as much of what the packages were about before clicking on it.

    4) Maybe after being in the '
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  • Chris
  • Chris SBID #N/A
  • Posted 08/27/2013
  • Hi Molly, Greatly appreciate your follow through on this matter and we are glad we could be of help. Most Sincerely!
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  • molly44
  • molly44 SBID #N/A
  • Posted 08/27/2013
  • Hi Chris I regret not using the appropriate channels i.e an e-mail to your customer services, and on receipt of my refund I will gladly tell anyone about your helpfulness, much appreciated.

    yours faithfully

    Molly
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  • molly44
  • molly44 SBID #N/A
  • Posted 09/02/2013
  • Hi Chris I would like to say THANK YOU, i have received my refund as promised by yourself & Adam, I appreciate your endeavours in helping sort this matter out for me & although I didn't use the appropriate complaints procedure you both made sure it came to a satisfactory conclusion.

    Kind Regards

    Molly
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  • Chris
  • Chris SBID #N/A
  • Posted 09/02/2013
  • Hi Molly,

    Firstly, I would like to thank you for the absolutely impeccable follow through. You actually made the effort to come back here and post a thank you when you received the refund.

    Not a problem that you did not use the appropriate complain channels, we are always here to assist you in any way possible. Please do feel free to reach out to us again should you need any thing else.

    We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

    Most Sincerely.
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  • Chris
  • Chris SBID #N/A
  • Posted 09/02/2013
  • Hi Molly,

    I do have a request to make. Most people only read the beginning of a post and do not make an effort to scroll through the entire thread. Thus, if you could post the satisfactory resolution received as a new thread it would certainly help our cause.

    However, that is only a request and would be greatly appreciated if you made the effort to do so. Else, we are still very glad we could resolve the situation to your satisfaction.

    Most Sincerely.
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  • Complaint Against DealFun.com
  • Complaints Filed: 946
  • Reported Damages: $183,914.60
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