London-Live
Complaint 148643 Details

I live in the US and wanted to watch the Olympics live on the internet. I found the London Live website and advertizing. I paid 34.99 USD using my credit card.I could not connect. The instructions were very difficult to understand and required a LAN connection which interfered with the normal functioning of my laptop. I could not see the Olympics at all. I immediately contacted London Live for a full refund. The correspondence was difficult to follow. Initially I heard from a group called Reg-Now who promised that I would receive a refund. Three weeks later, I still do not have the refund. This was a scam. They have obviously made a lot of money from it. I am still pursuing them for a full refund, and to warn others about Regnow, and London-Live. I am convinced that I am not the only one that has been scammed.

The correspondence is shown below:Dear xxxxxx,

Thank you for contacting RegNow.

We apologize for the inconvenience.

Per our record, your refund requests are as follows:

August 2, 2012 - 1st Refund Request
August 4, 2012 - Vendor responded " The proxy server can be turned off after watching the live stream. You can access the Stream directly here
:
http://access.london-live.net/player3.html with no extra proxy setup.
Augut 11, 2012 - Since the vendor replied, we have resent a new refund request on this date.

At this time, there had been no response from the vendor yet but the 2 business days provided for them to respond has not lapsed. Please allow
2 business days for the vendor to respond. If you do not receive a response from the vendor within 2 business days,let us know so we can contact the vendor again.

Sincerely,
Salvador F.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201

Original Message Follows:
------------------------
Salvador
Can you read English? This has been going on for two weeks. That would be clear to you if you would check your records. What type of company are you?
who authorized you to stream the Olympics?

xxxxxxxxx
Tel: xxxxxxx


On Aug 11, 2012, at 10:29 PM, RegNow Order Support <[email protected]> wrote:

> Dear Xxxxx,
>
> Thank you for contacting RegNow.
>
> We apologize for the inconvenience.
>
> For RegNow, two requests must be sent to the vendor and two business
> days between each will need to be allowed for the vendor to respond.
We
> can never issue a refund unless the vendor has responded to us
> approving the your request or if the required period of time has
passed
> without any response from the vendor.
>
> Sincerely,
> Salvador F.
> RegNow
> Customer Service
> [email protected]
> http://www.regnow.com/faq.html
> Email ID: 23382201
>
> Original Message Follows:
> ------------------------
> Maria
> As I said I have been waiting for the refund for two weeks. The funds
> were paid to your organization and I expect you to pay the refund. The

> software company has nothing to do with this.
>
xxxxxxxxx
>
> Rai
> On Aug 11, 2012, at 8:29 PM, RegNow Order Support
> <[email protected]> wrote:
>
>> Dear xxxxxxx
>>
>> Thank you for contacting RegNow.
>>
>> We understand that you requested for a refund.
>>
>> We have written an email to the software author of "London Olympics
>> Stream" on your behalf regarding your request for a refund, and have
>> asked the author to respond directly to you.
>>
>> If you do not receive a response from the vendor within 2 business
> days,
>> let us know so we can contact the vendor again.
>>
>> Sincerely,
>> Maria P.
>> RegNow
>> Customer Service
>> [email protected]
>> http://www.regnow.com/faq.html
>> Email ID: 23382201
>>
>> Original Message Follows:
>> ------------------------
>> This has been going on for two weeks now. I tried to watch the
> Olympics
>> using your system, but it does not work. I require a full refund by
>> Monday lunchtime UK time, or I will reach out to the official
> organizers
>> of the Olympics. I have a feeling that I am not the only person that
> has
>> lost money with what appears to be a fraud.
>>
>> xxxxxxxx
>>
>>
>> On Aug 11, 2012, at 5:15 PM, RegNow Order Support
>> <[email protected]> wrote:
>>
>>> Dear xxxxxxxxxx
>>>
>>> Thank you for contacting RegNow.
>>>
>>> We have written an email to the software author of London Olympics
>>> Stream on your behalf regarding your request for a refund, and have
>>> asked the author to respond directly to you. If you do not receive a

>>> response from the vendor within 2 business days, let us know so we
> can
>>
>>> contact the vendor again.
>>>
>>> Sincerely,
>>> Melanie T.
>>> RegNow
>>> Customer Service
>>> [email protected]
>>> http://www.regnow.com/faq.html
>>> Email ID: 23382201
>>>
>>> Original Message Follows:
>>> ------------------------
>>> Carol
>>> Who are London Live? Why has it taken so long to obtain this refund?
>>>
>>> xxxxxxx
>>>
>>> On Aug 11, 2012, at 8:02 AM, RegNow Order Support
>>> <[email protected]> wrote:
>>>
>>>> Dear Support,
>>>>
>>>> Thank you for contacting RegNow.
>>>>
>>>> Customer order ID: 3A3PDMF-BF3HHY
>>>> Customer email contact:xxxxx
>>>>
>>>> This customer has requested a refund for their order due to the
>>>> following reason:
>>>>
>>>> Customer emailed, "The funds have not been refunded and I have not
>>> heard
>>>> from anyone. I am naturally concerned that this was an internet
> fraud and that I will not be able to claim back the money after the
>>> Olympics. I must therefore request that these funds are refunded without
>> further delay. Please give this your urgent attention."
>>>>
>>>> Please reply to the customer regarding their request and copy us in

>>> the
>>>> response so we can verify that the customer has been assisted.
>>>>
>>>> We are copying the customer on this email and thank you for your
>>>> assistance.
>>>>
>>>> Sincerely,
>>>> Carol G.
>>>> RegNow
>>>> Customer Service
>>>> [email protected]
>>>> http://www.regnow.com/faq.html
>>>> Email ID: 23382201
>>>>
>>>> Original Message Follows: ------------------------ Hi Maureen The
>>>> funds have not been refunded and I have not heard from anyone.
I am naturally concerned that this was an internet fraud and that I will
not be able to claim back the money after the Olympics. I must
therefore request that these funds are refunded without further delay. Please
>
>>> give
>>>> this your urgent attention.
>>>>
>>>> Dr. Speid
>>>>
>>>> -----Original Message-----
>>>> From: Xxxxx [mailto:xxxxx]
>>>> Sent: Sunday, August 05, 2012 11:34 PM
>>>> To: RegNow Order Support
>>>> Subject: Re: Regnow, oID:3A3PDMF-BF3HHY, 1st Refund Request
>>>> (KMM45288569I11273L0KM)
>>>>
>>>> Thanks Maureen. This has been very disappointing, but I appreciate
>>> your
>>>> help.
>>>>
>>>> Xxxxx, Ph.D.
>>>> Tel: +1 858 793 1295
>>>>
>>>> Concise message sent from my iPad
>>>>
>>>> On Aug 3, 2012, at 7:28 PM, RegNow Order Support
>>>> <[email protected]> wrote:
>>>>
>>>>> Dear Dr. Xxxxx,
>>>>>
>>>>> Thank you for contacting RegNow.
We have written an email to the software author of London Olympics
Stream on your behalf regarding refund request and asked the
Author to respond directly to you.
Please take note that the refund request was submitted on August
2,
>
>>
>>>
>>>>> 2012.
>>>>>
>>>>> If you do not receive a response from the software?s author within

> 2
>>
>>>
>>>>> business days after the request has been submitted, then please
>>> reply
>>>>
>>>>> to this email and let us know so we can contact the vendor again.

>>>>>
>>>>> We apologize for any inconvenience this has caused.
>>>>>
>>>>> Sincerely,
>>>>> Maureen C.
>>>>> RegNow
>>>>> Customer Service
>>>>> [email protected]
>>>>> http://www.regnow.com/faq.html
>>>>> Email ID: 23382201
>>>>>
>>>>> Original Message Follows: ------------------------ Please note
that
>
>> I have not been contacted about this, and the refund has not yet
Been processed. Please can you ask for this to be processed urgently?
>>>>>
Kind regards
>>>>>
xxxxxxxx
On Thu, 8/2/12, RegNow Order Support <[email protected]>

>
>>>>> wrote:
>>>>>
>>>>>
>>>>> From: RegNow Order Support <[email protected]>
>>>>> Subject: Regnow, oID:3A3PDMF-BF3HHY, 1st Refund Request
>>>>> (KMM45271496I11273L0KM)
>>>>> To: [email protected]
>>>>> Cc: "xxxxxxxx
>>>>> Date: Thursday, August 2, 2012, 9:09 PM
>>>>>
>>>>>
>>>>> Dear Support,
>>>>>
>>>>> Thank you for contacting RegNow.
>>>>>
>>>>> Customer order ID: 3A3PDMF-BF3HHY
>>>>> Customer email contact:xxxxx
>>>>>
>>>>> This customer has requested a refund for their order due to the
>>>>> following reason:
>>>>>
>>>>> Customer's Comment: "Please arrange for a full refund to my credit

>>>> card.
>>>>>
>>>>> I have tried to connect to watch the Olympics. Unfortunately, it
Is necessary to use a LAN connection that interferes with the rest of
the
computer usage. I would appreciate it if you could deal with this
> as a matter of urgency."
Please reply to the customer regarding their request and copy us
In the response so we can verify that the customer has been assisted.

>
>>>>>
>>>>> We are copying the customer on this email and thank you for your

>>>>> assistance.
>>>>>
>>>>> Sincerely,
>>>>> Cherry Mae C.
>>>>> RegNow
>>>>> Customer Service
>>>>> [email protected]
>>>>> http://www.regnow.com/faq.html
>>>>> Email ID: 23382201
>>>>>
>>>>> Original Message Follows:
>>>>> ------------------------
>>>>> Subject: I would like a refund
>>>>>
>>>>> Email: xxxxxxx
>>>>>
>>>>> First Name: xxxxxxx
>>>>>
>>>>> Last Name: xxxxxx
>>>>>
>>>>> Company Name:
>>>>>
>>>>> Phone: xxxxxxx
>>>>>
>>>>> Message: Please arrange for a full refund to my credit card. I
Have tried to connect to watch the Olympics. Unfortunately, it is
>>> necessary to use a LAN connection that interferes with the rest of the
>> computer usage. I would appreciate it if you could deal with this as a
> matter of urgency.