StubLTD.com
Complaint 14566 Details

I got an e-mail at 11:59pm from a company product that I have never heard of nor purchased, and than received the corresponding $39.95 charge to my debit card at 4am.

The e-mail read:

Greetings, Christina!

Your monthly automatic recurring order of Resveratrol (Rez-V) has been approved
and will be shipping within the next 24 hours!

It has long been known that the skins of certain fruits (grapes, blueberries and
cranberries) and wine contain a compound called resveratrol, which has
beneficial antioxidant properties.

Our safe & effective Resveratrol product will help you lose weight, increase
your energy levels and make you feel & look great.

Thank you for you monthly automatic recurring order!

------------------------------------------------

Your Credit Card was billed by: STUBLTD.COM

I called the 800 number in the e-mail to cancel my charges - the VERY foreign lady (maybe Indian?) let me know that I would see the credit back to my account within 24 hours and that my subscription (that I never ordered) would be cancelled. She asked for the last 6 digits of my credit card to find the order - I told her that they were resourceful enough to find my ENTIRE credit card number, so surely she could work off the last 4 digits - she asked for my name and quickly found the aforementioned charges and offered to complete the credit. I asked her how much the credit was for, and she stumbled to the amount. I asked her for her name - she told me it was Sandra Jones. I told her "funny - you don't SOUND like a Sandra Jones...". She giggled and responded in broken english, "well, it's my name...."

Not confident that I will see a credit OR ever find helpful Sandra again. My next steps are through my bank.