COMPLAINT FILED UNDER:: GENERAL CONSUMER PRODUCTS / PEOPLEPERHOUR.COM
◄ Previous Complaint Next Complaint ►

PeoplePerHour.com
Complaint 144813 Details

  • Date Occurred: 08/09/2014
  • Reported Damages: $400.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This online freelancing service was due to resolve a disputed invoice of £400 produced by one of its freelancer. Freelancer was charging for an uncompleted job, out of time and in total discrepancy with agreements. A job that should have being done in 5 days (as in the agreement) was attempted to be delivery after more than 3 weeks later! Braking completely with the agreement. As it looks, peopleperhour.com want me to pay such unprofessional person despite the clear evidences already provided. It's not a surprise as they expect 10% of all earning from the freelancer. This is a complete scam; and it's not acceptable at all.

On the 11th July, I filled out and submitted the dispute form providing all the relevant information. As response I receive an email with this message: "We aim to respond to all enquiries within 1 working days...if your request has not been answered within 1 working days and you need an urgent answer, you can contact us on +44 203 608 1191 (Mon-Fri, 8am - 8pm UK time)" As I did not receive any answer I phone them several times and at different days to the number provided and it appeared to be a wrong number as it was a message out of context. It was not until the 23 July that they answer as a response to an email I sent them on the 18 July. In this message they apologised for the delay and said they will contact me once the Dispute Team have come to a resolution. I have to wait more than 2 weeks before they contact me but just as a result of me sending an email requesting an answer. Just to say that they concluded "...in paying the Seller £100 for work delivered for the following reasons; Full payment for Stage one not given to Seller as work is on the Sellers server." Please, what this means? So, I got to pay for something that still in the Sellers server, beside very unprofessional, and just for the fact that I look at it? That it means that now I have to pay just for looking? Well that was not the agreement.
All that is a scam. I did never agreed of paying and that was the whole reason of the dispute. I was never delivered any job! I just got to see it, and it was incomplete and out of the agreements. How can they be charging me for something so unprofessional and just for looking at it? They wasted a lot of my time; money and energy already and now they are trying to get my money. That is completely absurd. I am very disappointed for the way they handle the situation. Nevertheless I am also happy I found this website that could help me to handle this issue in a fear manner.
I am very grateful for you kind attention.

Kind regards,

Julio Castillo

Do You Have a Complaint?

Submit a Complaint ►

Comments

  • Rita
  • Rita SBID #9cfb542980
  • Posted 05/22/2013
  • i have been defrauded more than a couple of times on Peopleperhour's website. Some times I worked but never got paid, other times I had to pay for work that had not been delivered and a couple of times I paid and the 'freelancers' disappeared....
    The problem is that the customer service is problematic as well. They seem to never get it right when it comes to who is right and who is not. Not only do they allow fraudsters to take our money and leave but they also fail to protect us despite the escrow service and all. I won't be using anymore... i have wasted so much time that at the end of the day , i lost much more than i have gained...
    • Was this helpful?
  • Taylor
  • Taylor SBID #fcca03ba84
  • Posted 04/21/2014

  • Atrocious and appalling are the nicest things I can say!


    I've been using PPH as both a seller and buyer for quite a few years now. I was so amazed with the type of things on offer initially. However, as I started purchasing and selling. I started to see the huge cracks within the company. It is all one big sham to con consumers out of their hard earned cash.

    I also use other freelancing sites and some of them offer verification of employees through ID checks etc. This offers much more transparency and accountability for the people you are potentially going to work with. While they all differ in the ways they are run. They all operate on a similar model by offering to be an escrow to ensure that as a buyer your work is complete and as a seller your money is received. However, due to numerous complaints and shoddy service. I have also witnessed major changes in the way things are done.

    Firstly, they used to offer a telephone number and the people answering seemed very unprofessional and like they come from the council estate side of town. They would often fob you off with short answers and just keep you on the phone repeating sorry they can’t do anything and how sorry they are. Remaining apologetic, brash, rude and quite brazen.

    My first bad situation was during a telesales campaign that I wanted to run. The seller was silly enough to use his real name and once I realised he was a convicted criminal. The scam all came to light. The escrow system doesn’t normally release the money straight away and it takes time to be released. This is used to protect sellers. However, on the other hand. If a seller releases the invoice and the buyer doesn’t reject it. The invoice and funds are unrecoverable and paid automatically. When signing up you do not need to put many details other than you name and email. This should show you that as a consumer if there is no such transparency. Why on earth would you purchase from the website.
    • Was this helpful?
  • Taylor
  • Taylor SBID #fcca03ba84
  • Posted 04/21/2014
  • The telesales agent made fake follow up emails to show he had done the work and then charged me around £300 - £500 pounds. I soon did a background check with a simple Google search and found out that he was a conman. He had burned down a hotel and been in prison. I was absolutely flabbergasted and shocked to say the least. I called up PPH and they didn’t seem to care that much. They said they deactivated his account and cannot recover the funds. I said to myself that I will recover through PayPal, as they kept repeating their garbage. Pending the claim that I made to PayPal. Their account was frozen as a result and they sent me a very rude email saying why did you not ask us for help and in a very rude tone said why did you do that??! To which I thought what kind of low company is this.

    I also had solicitation through a fake call centre based in Dubai by an owner called Adam and another one who promised me targeted emails. They almost conned me and I was clever enough to see they were not genuine. There is a plethora of scam sellers online. Even the highly rated sellers are fake and with fake reviews. You will see so many similar names and it doesn’t take a genius to work it out. I believe that I was probably the only seller on there with real and genuine reviews!

    Furthermore, I also had a buyer change his order half way through for a £3500 project. I had already completed the work and was left out of pocket by £1500 pounds!

    I recently purchased a press release and it was completed and there were minor amendments. The buyer was highly rated on the site and so I felt that I was in good hands. However, the buyer quickly sent the invoice on first draft and I thought this was very cheeky and unprofessional. I didn’t reject the invoice, as I wanted to pay them and felt it was ok. The changes were just one or two words. The second part of the job was to send the PR. However, to date it has never been sent and I don’t even have a copy of the amended version.
    • Was this helpful?
  • Taylor
  • Taylor SBID #fcca03ba84
  • Posted 04/21/2014
  • The invoice was then automatically released after 7 days and I was very busy. I thought he will reply and as a gesture of good will I didn’t reject it as we were having dialogue every few days. As soon as the invoice was released he has disappeared for around a month now. PPH state they cannot recover my funds. They are appalling and their behaviour is atrocious. They are one of the most unprofessional and low ended companies that I’ve ever had the pleasure of working with. As a seller of hourlies and popular featured services. I would often have sellers threaten me to give free work and they would not release the invoices. They would blackmail me to do extra work that was not included in the cost given. This website is a sham through and through for decent freelancers. The only ones that are making money are the big scammer owners at PPH and the scam sellers. Stay away from PPH at all costs!
    • Was this helpful?

Similar User Submitted Complaints ▼

◄ Previous Complaint Next Complaint ►

Do You Have a Complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Complaint Now

Business Profile Summary

  • PeoplePerHour.com logo

Company Statistics

  • Complaint Against PeoplePerHour.com
  • Complaints Filed: 1
  • Reported Damages: $400.00
Visit Complete Company Profile

What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.

All Rights Reserved, Copyright 2016 © Scambook, LLC Scambook is a Registered Trademark.