SlimTone Plus
Complaint 144554 Details

Hello everyone. I was too scammed. Am gutted as never been scammed before and it did sound too good to be true. Unfortunately for me I ordered the FREE trial before I went on holiday. It did not arrive and I had to collect it after two weeks in Sri Lanka which I did so yesterday. I was too late to cancel the order and they charged me £37.50 and £75.00!! Luckily i did not open the bottles and I called this morning. Dont let them fool you. I argued, asked to speak to the manager. They originally said they would cancel and I would have to email for a refund. I refused as they email system is backed up and the auto response states 72 hours to get a reply. I argued again and said they could not mislead in this way. They lady informed me it was in the T's and C's but I said they are not able to do this and refused to end the call until I was refunded. She spoke to her manager and they offered 50% refund. Again I refused saying I do not want the product and I will send back the unopened product via special delivery. I then asked her to be quiet until I had finished what I had to say and I threatened them with the Financial Services Authority, threatened them with Visa as they have the power to refund me and will chase them, and my bank. They finally agreed to refund 50% now and the remaing 50% after they receive the order. I got her full name and am sending it back at lunch time. They CANNOT scam in this way, they have to make the terms CLEAR. The offer implies that you get two weeks worth of capsules as a FREE TRIAL and then you can order. I only ordered them as they were in Daily Mail! I finally ended the letter I put in with it with 'please delete my personal details from your systems and your email programme after my refund' Persevere I am getting my money back.