Loan Tree Advances
Complaint 141620 Details

Noticed an automatic check debit on my account and called the 866-789-3108 number given to see what this charge was and who authorized it. A lady named Mandy Garcia was able to pull up "my account" with my first and last name and area code and then when "verifying" the info I told her it was all wrong and not me, she then said she could not help me unless I updated the correct info. Since I'm not an idiot I asked to speak with her manager, and after 5 mins Mandy Jones (the manager) got on the line and was again trying to get me to give her my correct address. After 10 mins of talking with her she finally acted as if she was attempting to rectify the situation. I told her I was reporting them to scambook and BBB and she put me on hold and then amazingly she was able to find the "account and file" and began to "try to help me in any way she can". After 10 more minutes she explained to me that the name on the account was another Smith and I had to be related, and then she told me I might as well take advantage of the offer since the $30 was taken. I "politely" declined and she gave me a refund confirmation code. 40 mins of my life wasted, ugh