Mate1.com
Complaint 141558 Details
- Date Occurred: 08/01/2014
- Reported Damages: $40.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I have asked this direct debit to be stopped but they have taken the money out of my account which I am very annoyed about and I want this refunded imediatley, I do not have money to waste and this has been taken from my account even though I told them to stop it
- irisa SBID #52d7a00bb9
- Posted 08/01/2014
Comments
- Mate1_Support SBID #66798b4b7f
- Posted 08/02/2014
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If you have successfully cancelled your Mate1 subscription, and you have a confirmation number or email cancellation receipt, the only way to be billed again is if you reactivate your membership. We definitely want to get this problem resolved for you as soon as possible.
Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support (1-888-688-4760, or 514 907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login -
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Company Statistics
- Complaint Against Mate1.com
- Complaints Filed: 128
- Reported Damages: $88,952.07
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.