Comcast Cable
Complaint 140802 Details

i called to have my cable transfered on the above date it was scheduled for transfer on 7/26/2012 i told them not to turn it off at my apartment until the day they install mine at my new home well they turned it off on tuesday 7/17/2012 i had on line test i called on 7/17/2012 and requested a non published phone number ws told at that time the csr didn't add a phone i have the triple play so they had to add the phone on that call on 7/26 the installer was suppose to have been here between 12:00PM AND 4:00PM AT 4:05 I CALLED WAS TOLD THE INSTALLER WAS RUNNING LATE AND I WOULD GET a $20.00 credit well he never showed i called 6 more times to see why no one came no one could tell me only that i was rescheduled for 7/30/2012 i said no no no yall have a garuntee for 1 day transfer the lady said well it's nothing we can do but what i will do is not charge u for installation and give you another $20.00 credit i wanted to speawk with a supervisor no one would let me speak to one. finally on 7/27/ i got a supervisor he apologized said somebody will be out on that day well they did come but i didn't get a new number had to call back still was told i couldn't get a new number hung up called back was able to get one but not before i went to the store and came back they had disconnected my phone before i called for the new number i called back asked why was my phone not working i was told the business office had turned it off i asked why they couldn't tell me sent me to billing said it was a mistake turned it back on with my still old number called basck was given a new number but it didn't work was told that number was no where in the system had to get another one. on 7/28/2012 the tv stop working called comcast said they will trouble shoot from office didn't work sent someone out he couldn't do it so 2 more trucks came out used 3 boxes none worked the 4th one did comcast caused me mental angerish and pain missed a deposition waiting on them on 7/29/2012 my monthly bill has never been the same my channels go out all the time phone to get no credit on my bill my phone was out 4days did noy get a credit comcast is robbing people without a gun the service on a scale of 1 to 10 10 good 1 poor it is a 0 they turned my cable off just this month 2 days after i paid my bill. i was told i had a $100.00 credit for service i never used cause comcast bill a month in advance nobody is able to keep bill at one month because of the double billing was told by another csr that i did not have a $100.00 credit so what is it i do or i don't can't wait to see my first new bill at my new home no it's going to be a joke