Retoxor
Complaint 139942 Details

  • Date Occurred: 06/06/2014
  • Reported Damages: $75.23

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I heard of the product offered by Retoxor on the radio and placed an order on 6/1/12 and on requested the product not to be shipped on 6/6/12. I received and RMA and informed the company that I did not want to receive any monthly shipments from them. I returned the shipment that was received and they had said that I should receive my money back within 10 to 20 business days. They acknowledged receipt of their product on 6/26/12. As of today, 7/25 (22 business days later) I still have not received a refund.

I had noticed that another checking account withdrawal for $193.48 occured on 6/27/12. I called the company and they stated that I must not have requested to stop shipments. I maintained that I had and refused to receive the product shipped and that I would return it immediately and demanded a refund. I checked the tracking status and saw that they received the package on 7/10/11 and I called the company and demanded an immediate refund of the $193.48. The next day the full amount was deposited in my account.

Since this company has kept my money for in excess of their guaranteed TAT of refund I do not believe that any shipping nor handling charges should be assessed and I should get the full refund. This company is a ripp off artist and should have a cease and desist order imposed.

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Comments

  • Dana
  • Dana SBID #593b4cb891
  • Posted 07/31/2014
  • This company makes up different rules to scam consumers every day. I called them on Monday, 7/30/12 and asked where my refund was (it was now 23 days since they received the returned item). Originally, I was told 10 to 20 days for a refund. Now, their excuse was that their system crashed and were not able to get into any accounts. I was told I should have my refund in 5 to 7 business days. This is preposterous! Especially since I received a refund on an item that was sent after this item was returned.
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Business Profile Summary

  • Retoxor logo

Company Statistics

  • Complaint Against Retoxor
  • Complaints Filed: 76
  • Reported Damages: $25,551.84
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