GrabSwag.com
Complaint 13667 Details

  • Date Occurred: 07/15/2013
  • Reported Damages: $49.50

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I signed in and gave my payment info the same way you would do on ebay. Then I realized I just incurred a charge of $99 for 142 bids.
I called them on Monday, July 15 to ask for a refund.
Their customer service rep told me there are no refunds whatsoever. I referred her to Grabswag Terms & Conditions, where in #13 says:
"We will refund any unused purchased bids".
She then offered me a 50% refund in the form of additional bids. I refused and asked for a full refund. She then told me she could not spend more time with me, so at that point our phone conversation ended.
I called my credit card company to dispute the transaction.
A few days later, I found out they refunded me half the amount ($49.50) to my credit card.
The next week, my cc company wrote me saying that Grabswag refuses to accept the claim(no surprise there), and I am responsible for the amount, but they will help me pursue my claim (?)

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Comments

  • Elizabeth
  • Elizabeth SBID #N/A
  • Posted 08/21/2013
  • I have some info for you if you want it. I wrote to the FTC and submitted a complaint.

    I also wrote to my bank and submitted a Regulation e form.
    I got my money back from the bank and I am assuming they were able to get the money from Grabswag.

    Don't give up trying to get your money back.
    This is a crooked company!
  • Was this helpful?
  • Ron
  • Ron SBID #N/A
  • Posted 08/21/2013
  • Elizabeth, I would appreciate the extra info you have. Even though it's only $49.50, I hate when the bad guys win.

    Thanks,
    Ron.
  • Was this helpful?

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Business Profile Summary

  • GrabSwag.com logo

Company Statistics

  • Complaint Against GrabSwag.com
  • Complaints Filed: 250
  • Reported Damages: $24,605.18
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.