James Ragland
Complaint 135809 Details

I received an email from James Ragland about a work-at-home position (Customer Service/ Administrative Assistant). I received two money orders on 6/28/12 each were in the amount of $890.00. I put the money orders in the bank. I waited until 7/2/12. Then I withdrew the funds and followed the instructions in the email that I received from James.

On 7/5/2012, I was informed by my bank that the money orders were not good, and I had to repay them $1,780.00 plus $35.00 for each returned check.

This is the email I received from James:

----- Forwarded Message -----
From: "A Customer's Point of View, Inc." <[email protected]>
To:
Sent: Saturday, June 23, 2012 11:56 AM
Subject: Re: CareerBuilder Job Application : Administrative Assistant


Dear Applicant,

Thank you for your prompt e-mail response. We are happy to have your resume for this work-at-home position (Customer Service/ Administrative Assistant) as posted on Careerbuilder. A Customer's Point of View, Inc. is a company that hires people to conduct surveys of financial service firms, especially banks. We use these surveys to evaluate their customer service performance. With the increased use of new technology, such as ATM and Internet banking, a vast majority of banking firms are now in a position to differentiate their customer service from that of their competitors. This encourages customer satisfaction, and boosts productivity.

You are to visit businesses/financial institutions to evaluate,these evaluations are done anonymously, with you posing as a regular customer. After which you are required to complete a detailed critique, including a detailed written summary/story line of the visit, customer services and product, salesmanship, hospitality.etc.

Examples of details you would forward to us are:
1) How long it took you to get services.
2) Smartness of the attendant
3) Customer service professionalism
4) Sometimes you might be required to ruffle the attendant a bit, to see how they react to clients when under pressure. And we turn the information over to the company executives and they would carry out their own duties in improving there services.

After which we customize your evaluation criteria to meet the goals and expectations this companies have established for their customers. We then communicate your results back to the companies in an accurate, comprehensive and timely manner. Most companies employ our assistance when people give complains about their services, or when they feel there are needs for them to improve their customer service.

Your job will be to evaluate and comment on customer service in a wide variety of financial service firms, especially banks. in your area. No commitment is made on this job, and you would have flexible hours as it suits you.

This job is not specified on any discipline, anybody from any discipline can per take in this job.

REWARD:

You will be paid $300 for EVERY duty you carry out, and bonus on your transportation allowance, and funds would be given to you.

It is important that get back to us as soon as possible to let us know if you are ready for this task, So that a correspondent email can be sent to you on what to do or your duties as an evaluator.

We will have to put your information down in our data base system as one of our numerous agents, And you would be covering your area, and some close cities near to you, you will find this job very interesting and rewarding. We have evaluation activities around your city that is why we need your services. We will have to get you the full details of the services which you would have to partake in. We will like to know what your schedule is so that we know what days to fix you in.

If you are still interested, Please reply this email with the following information:-

Full Name:
full Mailing Address (no P.O.Box please):
City & State:
Zip Code:
Cell Phone:
Home Phone:
Best Times To Call:
Present Job Status/Position:
Email:


You are to send an email with all requested information and a copy of your resume to our administrative department { [email protected] }

Regards,
James Ragland
Task Coordinator
A Customer's Point of View, Inc.
Mystery Shopper®