UPside/MetaBank
Complaint 135575 Details
- Date Occurred: 07/03/2014
- Reported Damages: $842.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I opened an account with UPside bank/MetaBank i spelled my name wrong when my ATM card came it was spelled Brein Parks instead of Brien Parks i told them and as soon as my SSDI check was deposited they froze my account for a fraudulent act and i sent all my info they asked for my Drivers Licn,SSN,Voters regerstration, and a bill that i owe they wanted a utility bill but i have'nt any in my name so they are refusing to send me a new ATM card and holding my SSDI check hostage they told me they return my SSDI to SSA but its not going to happen for 60+ days so they got my money and collecting interest off it i have called i have emailed them all my info still nothing they hang up on me, i had social security call them they hung up on them too refusing to return my money i need it to pay my rent and they don't care :( hope i can get some help from this site
- Brien SBID #2ed7583dde
- Posted 07/16/2014
Comments
- UPsideCS SBID #e75ff8ea40
- Posted 03/13/2013
- Per the US Patriot Act and government regulations placed upon prepaid cards, we are required to get verification documentation if there is a discrepancy or reason to think that the cardholder is not who they say they are. In this instance, the cardholder did provide ID but the utility bill was not in his name. The customer service agents are expected to follow protocol, but they did escalate the issue and the other forms of ID were deemed ok. The card was released and this cardholder did receive his payment and used the card. We apologize for any inconvenience.
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Company Statistics
- Complaint Against UPside/MetaBank
- Complaints Filed: 1
- Reported Damages: $842.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.