WebRoot
Complaint 131404 Details
- Date Occurred: 05/27/2014
- Reported Damages: $65.05
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
They renewed my virus protection and charged $65.05 to my credit card without my permission. Now I have to call them and try to resolve this unauthorized charge and if I cannot get my money back, I'll have to accept my misfortune. I will cancel my credit card afterwards.
- Anonymous SBID #0a82652dca
- Posted 07/02/2014
Comments
- GregD-Webroot SBID #27d0cdc2e7
- Posted 10/19/2014
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Hi,
This is Greg Davis from the Webroot team. I wanted to apologize for your frustrating experience. It sounds like you are asking about why you were charged for auto-renewal. While refunds can only be processed for up to 70 days after the purchase, I was hoping I could shed some light on our auto-renewal policy so this doesn't happen for customers in the future. We have a Webroot Community forum and one of the moderators just posted a Knowledge Base article on our auto-renewal policy that is a very useful tool for customers who do not wish to auto-renew their Webroot Subscriptions. Here is our forum website: http://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-stop-automatic-renewal-for-Webroot-subscriptions/ta-p/13280
Also, to contact Webroot technical support, customers can call 1-866-612-4227 Monday-Friday 7AM-6PM MST (Mountain Standard Time). Alternatively, they can always open a support ticket (24/7) using the following site: https://detail.webrootanywhere.com/servicewelcome.asp
Hope that helps! Please let me know if you have any other questions.
Greg Davis
Webroot -
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Company Statistics
- Complaint Against WebRoot
- Complaints Filed: 2
- Reported Damages: $105.05
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.