Target / Target.com
Complaint 130878 Details

I went in to Target to purchase a wire-less router with an eGiftcard received for my wedding. After finding the product I desired I went to the register with my printed copy of the eGiftcard and the original cashier was unable to help me as the eGiftcard was not read by her computer. An assistant, Chris R., came and attempted to get the eGiftcard to work using my smart phone and having to log on, create accounts, and enter data on several different programs from www.target.com. This became frustrating and time consuming but after approximately 20minutes the correct barcode was showing on my phone - at this point I suggested to the Chris R. that Target should no longer provide these eGiftcards because they are more hassle than they are worth. I also suggested to Chris R. at this point that he should get a manager and void the eGiftcard and have the manager print a new one or give me store credit equal to the eGiftcard so that I could at least leave. Chris R. could not get the register to accept the eGiftcard by scanning the phone. He spent about 40minutes on the phone with different target personnel and departments before his trainer, Mari, came to the register. Mari completely ignored me and spoke only with Chris R. This was very frustrating to be ignored and wasting time to get my eGiftcard to function. Eventually I voiced my frustrations at the experience and Mari apologized and then informed me it would be my job to call a 1-800 number to figure out why the eGiftcard was not working. So I just spent an hour waiting for help and then I'm told that I have to take care of a Target purchased eGiftcard malfunction myself...I was getting really frustrated. Mari's supervisor, Eroc, came to the register and did not ignore me but he didn't apologize for my wait or for the malfunction. He caught himself up on what was going on and then called his manager, Sean. Sean came to the register and ignored me completely as discussed with Eroc and Chris R. what was happening. Chris R. explained several times that the eGiftcard had the balance stated on the card when he called the multiple numbers or checked it in the store but that it wouldn't scan. Sean allowed Eroc to set up a Giftcard for the balance on the eGiftcard (WOW, something I suggested almost an hour earlier). After 90minutes of hassle, I start to get the first apologies - from Eroc and Chris R., not from Sean. The balance on the eGiftcard was ~$5 short of the total purchase and I had spent 90minutes trying to purchase something. I usually love Target because of their costumer service and return policies. After an hour-and-a-half of BS with a malfunction from their own eGiftcard product, I am sent packing with a short apology that it took "a while." I was too frustrated to deal with them anymore - but I want to ask Target; "Do you think you would enjoy shopping at a store that makes you wait 90minutes to make a purchase?" "Would you continue to give this company your money when their employees don't seem to understand that empathy or sympathy are usually displayed when a costumer is not enjoying their experience?"