Mate1.com
Complaint 130852 Details
- Date Occurred: 06/06/2014
- Reported Damages: $49.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I didn't not sign up on this site again, I had a tablet that broke, it was replaced around the first or second of June, I got the new tablet , I don't know what happened after I gave the broken one back but I'm now on about 7 of these sites, but on June 6th according to my bank statement mate 1 took $49.95 out of my account without me knowing this.I email them telling them I did not sign up on here and I didn't give the OK to withdraw $49.95 out of my account ,nd I want a refund now, I was told to delete the account nd I will not get my refund, I explained to them I don't even have that tablet anymore someone else joined this and signed me up on a few other sites, they didn't pay for the others, just had me on the sites , I deleted those, but mate stole my $ 49.95 I had checks that bounced I'm disabled and can't afford this stupid site, about a year ago I did there so called 3 days for I think $1.95. And cancelled it a day later , mate one said i didn't cancel and took $49.95 out of my account then they cancel the account.
- parrot40 SBID #23c921acea
- Posted 06/29/2014
Comments
- Mate1_Support SBID #66798b4b7f
- Posted 07/02/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
- Mate1_Support SBID #66798b4b7f
- Posted 10/15/2014
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We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login -
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Company Statistics
- Complaint Against Mate1.com
- Complaints Filed: 128
- Reported Damages: $88,952.07
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.