Access General
Complaint 130165 Details

On 12/15/11 a driver, insured by Access General, hit my 1996 Chevy Surburban and totaled it out. I filed Claim Number ACI0195108 on 12/30/11 because the at fault driver refused to give me her driver license and insurance information. I had to wait two weeks and pay $12.00 for the police report. Today, over six months after the accident, I still do not have a replacement vehicle. In 2004 I paid $9,000 for my vehicle. It was fully loaded, all electric, and had many extras. Just three months before the accident I invested $936.55 in the front and rear air conditioning system on the vehicle. In addition to being fully loaded the vehicle had an extra gas tank, a tow package, a Sony stereo system, a keyless alarm system, running boards, a luggage rack, all tinted windows. On 01/18/12, without even talking to an adjuster or accepting an offer, I received a check, from Access General, in the amount of $2,489.93. The Kelly Blue Book Value, for my vehicle without the extras is $4,000. They do not accept Kelly Blue Book as a value source. They refuse to give me credit for all the extras on my vehicle and they refuse to give me credit for the repairs made to the air conditioning system in my vehicle. They will not give me credit for the days I missed work to deal with the claim. They will not give me credit for time spent looking for a comparable vehicle. They will not give me credit for sales taxes and registration fees I will have to pay when registering a replacement vehicle. And, they insist on handling the claim out of their Georgia office even though they do have an office in California. The three hour time difference makes it impossible for you to communicate with them.