Alternative Services
Complaint 129058 Details

I applied for a online loan with this company for $5000. I was told that I was approved for the loan and that an information package would be sent to me finalizing the loan process, the package would include information on repayment, terms and conditions, etc. I was then notified and told that to show what they called "good faith" that I had to send 7 payments to show that I had intentions of paying back the loan, after telling the agent that I didn't have 7 payments, I was then told I could send them atleast 4 payments, and it was being done that way because the loan was thru a private investor. I sent the 4 payments, received the loan package, and was told that the money would be deposited in my account in 24 hours, after the money wasn't deposited in 24 hours I called them again, and was told that the company had been a victim of a scam and that the investors were now stating that before any applicant could get a loan, they had to take insurance out on the money, I stated to the agent, that in their contract it stated that insurance was optional. The agent was convincing enough and guaranteed delivery of the money once again, after the insurance payment was sent, I was also told that the insurance would protect me and them. I sent the insurance payment on the 17th of May, and was once again told that it would be 24 hours, once again the deposit never happen, I called Alternative Services again and after several calls to them finally reached the agent who was handling my account, the only difference was that it was a different agent because the previous agent had got a promotion and was no longer handling the account. I was told that the money had been deposited in the account and she couldn't understand why I hadn't received it, I went to the bank and was told that there had not been any deposits made or was there a hold on any money in my account. I called Alternative Services once again, spoke with the agent, she asked me to let her check on something and she would get back with me, which she did, but this time I was told that the investor lived in Canada and the money was being held up by the government, because he had to be changed from Canadian currency to American currency and that the money would be in the account within 2 days. That never happened either. I called them again and never was able to speak with the agent again, I was told to leave messages and she would return my call, or she was away from her desk. I have called this company on a daily basis and I get no answer from the agent, one time she did answer the phone and when I stated my name to her, she disconnected the call. I still call them and I believe when they see the area code they don't answer, I have called from different phones besides mine and they don't answer any call where the area code is the same as mine. This company is definitely scam.