Ziinga.com
Complaint 128277 Details

I have included online message between myself and a rep of Ziinga which pretty much sums up what has happened

You are now chatting with 'Andrea'
Andrea: Welcome to Ziinga Live Chat Service! For me to better assist you, may I have your Ziinga username?
anthony: antz_dowd
Andrea: Thank you
Andrea: May I pelase have your email address?
anthony: [email protected]
Andrea:
Andrea: Thank you. How can I help you?
anthony: at no time was i informed while setting this up that i would have to send in copies of my credit card . there is absolutely no chance of this happening as i have already entered my details and that is all that you need
Andrea: Due to Ziinga's one gift per household policy, users need to confirm their identity by sending the following documents as proof:
Andrea: Scanned copy of Credit Card (front and back)
Andrea: Scanned copy of valid ID (passport or driver's license)
Andrea: Scanned copy of signed credit card form. Download and fill up the form from this link: http://www.ziinga.com/uk/pages/creditcard_form
Andrea: All required documents have to be submitted to [email protected].
anthony: well no one in there right mind could be stupid enough to actually fall for that and because i was not notified before hand i now request all monies that have been debited from my accound now be refunded
Andrea:
Andrea: Also, we assure you that we maintain highest level of confidentiality to copies of documents we receive.
Andrea:
Andrea: Please be informed also that Ziinga is verified by Thawte, a leading global Certification Authority making the Web a secure place to do business. We make use of 128-bit encryption to make sure data in your transactions remains private and confidential at all times.
Andrea: Let me check your account first. Your patience is appreciated. I will be with you shortly.
Andrea:
Andrea: Ziinga will immediately refund the fees as long as you have not used any of your bids or any of the listed membership benefits.
anthony: i have only used free bids i still have the 20 that i purchased
Andrea:
Andrea: The product you've won A$ 55 Westfield GC on 06/21/12 is tied up with the platinum membership that has 3 month binding contract.
Andrea:
Andrea:
Andrea: The platinum membership cost 89.99 AUD and has a 3 month binding contract.
Andrea:
Andrea: If you breach the 3 month binding contract there will be cancellation fee applied to your account.
Andrea: 42 aud
Andrea: *42 AUD
anthony: and as i was not informed of my obligations before that contract was confirmed the contract is therefor null and void
Andrea: We will refund 22.72 AUD and 6.22 AUD less 42 AUD.
anthony: we can make this simple of i can take to authorities either way
Andrea:
Andrea: It was included in the payment page as well on the receipt that it includes the Platinum membership and normal fees applies after 7 days.
anthony: yes but the fact of me sending copies of my credit card and id was not untill after i had purchased the gift card
Andrea: As long as you agree to pay for the cancellation fee.
Andrea: So do agree to pay for it?
anthony: no
anthony: i agree that i will be taking this to the police for further investigation
Andrea: I see
Andrea: If the cancellation fee is not paid you will still be charge for the membership fee
Andrea:
Andrea: I have sent a voluntary unsubscription request to your email address to *********@*****.***.**
anthony: a membership that i cannot use because of a loophole very conveniently placed that involves me disclosing details that legaly i do not have to disclose . and a loophole that i was not informed of prior to accepting said membership
Andrea: If the cancellation link is not click, your membership is still active
anthony: yes but when i click this link i agree to paying the cancellation fee which i do not agree to because said contract is null and void because i was not informed of my requirements
Andrea: That cancellation is to cancel for the membership not your contract
anthony: look this is pretty simple either i receive a full fefund and free cancellation of the membership or i take this to the police and have it investigated . i have just spoken to police and they have advised me to not continue with getting the refund and to hand all details i have over to them so the choice is yours
anthony: and i have not received an email with a cancellation link in it anyway
Andrea: It was send to *****@*******.***.**
Andrea: Please check your spam and junk folder
anthony: so by clicking this link does this mean i agree to payinging the cancelation fee
Andrea: The cancellation link is to cancel for the membership not your contract
anthony: that did not answer my question
Andrea: The cancellation link is to cancel the membership not your contract
Andrea: If you wish to cancel the contract I will send you another link for that
anthony: dont get smart with me . i asked if this means i agree to paying the fee . i am keeping record of this conversation for the police so i want everything detailed
anthony: i suggest you have your superviser contact me asap on ********** to discuss this
anthony: being that the email you sent me originated from somewhere in the united kingdom i gather that is where you are so i suggest you cantact your apparent melbourne office and have someone from there contact me
Andrea: We don't do call
Andrea: *callback
Andrea: If you want you can call us
anthony: and waste more money on your companys scam i dont think so . number is ********** or if there actually is a office in melboune as your contact number on here portrays the number from there will be **********
anthony: or i hand all this to the police and we go from there it is pretty simple
anthony: and if any more money is taken from my account i will be taking legal action
Andrea: Call us at:
Andrea: +61-390015720
Andrea: We can only delete the account once the cancellation fee is paid
anthony: do you not understand simple english or something . i have already said unless i recieve a call i will be going to the police and i have also said i will not be paying your cancellation fee or be apart or your companys scam
Andrea: We respect your decision.
Andrea: Is there anything else I can help you with?
anthony: yes there is . i ask for your supervisors name . the companys registered name and trading name and the companys address
Andrea: Call us at 61390015720 and then ask to be transfer to a supervisor
Andrea: Ziinga.com is a trade name of Flamingo Intervest Ltd., OMC Chambers, P.O. Box 3152, Road Town, Tortola, British Virgin Islands.
Andrea: Is there anything else I can help you with?
anthony: no that will be all