National Bankcard Monitor
Complaint 127921 Details

I got a phone call one day from a woman with this company. She led me to believe that she was calling on behalf of my bank, so I listened to what she had to say. After talking to her for a few days, I decided that I would try this company. She promised me over and over that I had a 100% money back guarantee. I even had to get a loan to get the money to pay this fee. During this session, I spoke with 2 other people who assured me of the guarantee. I got their paperwork in the mail and sent it back and 2 weeks went by and I heard nothing. I started calling to find out what the hold up was but the rep would never call me back. I called customer service and they kept giving me every excuse in the world as to why I had not heard from anyone. I never heard from my concierge, like I was told that I would. After over a week of going back and forth with customer service, I finally got a call from my concierge. This guy gave me some new excuses for why I had not been called and they all contradicted what customer service said. Anyway, all he did was apply for a new credit card in my name with a bank that I told him upfront would not approve me. Surprise, I didn't get approved. When I asked him what we do next, he told me that we couldn't do anything for at least 30 days because since he applied once, he couldn't do it again until then. He said he would not be calling me again and if I needed to talk to him, I should call and schedule an appointment. So I told him that I wanted to talk to someone to give me my money back. He said I would have to call back and speak to customer service about that, so I did. Customer service told me they would have to schedule me time with a manager but could not do that for at least 30 days because my account was frozen. Now, my finances are even worse off than they were before I enrolled in this SCAM. I think that they are hoping I will either forget by 30 days or give up and they get to keep my money and I get to keep on getting what I have been from them...nothing.