Alexa Brown
Complaint 127805 Details

Alexa Brown 'sold' me an item on gumtree. We had email contact, where she had said her phone did not work as she lives in a 'low signal strength' area. She got in touch via email to say that one of the 'perks of the job' is to send parcels for free with parcel force, and that she would deliver my item (Herman Miller Chair) free of charge. All I had to do was get a UKASH voucher for the £120 and she would arrange with parcel force.

This was the email I had from 'Parcel Force' and once sent the receipt, a follow up one too.

Parcel Tracking details
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At the request of Alexa Brown, this notice is to confirm that the following shipment is in transit.

Important delivery information
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Temporary parcel number: PBIE5569536882 *Pending-Not valid to track online*
Status: In progress(Arrived at delivery depot)
Ships to: *****


Payment required within 24 hours:
Instructions:
1. Find a corner shop, newsagent, convenience store, supermarket or outlet that has the PayPoint sign as you can see bellow:

2. Ask the shopkeeper for a £120.00 UKASH voucher.
3. Reply to this invoice directly with a readable scan or a photo of the UKASH receipt.
4. Our department will automatically validate your voucher and release the parcel out for delivery.
5. The delivery agent will call you on ***** 1 hour prior to delivery. You are able to inspect the contents and if satisfied you will need to sign for it. If not, our agent will do a bank transfer and return the parcel as rejected.


Parcel Force Package Inspection Department
CONFIDENTIALITY NOTICE: The information contained in and accompanying this communication may be confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.
Parcelforce Worldwide is a trading name of Royal Mail Group Ltd.
Parcelforce Worldwide's principal office is Lytham House, 25 Caldecotte Lake Drive, Milton Keynes, MK7 8LE.
Royal Mail Group VAT registration number: GB243170002
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After my parcel did not arrive in the allotted time, I called parcel force who immediately told me they NEVER use a third party such as UKASH for payment and they were certain it was a scam. I immediately called UKASH, who on looking up the voucher code I had sent 'Alexa Brown' - could see she had already used it.