Realty Law Firm and Denis Alexander O'Mahoney
Complaint 127208 Details

On 2/13/12 I spoke with Kathryn T Freeman, Sr. Case Manager. Based on her interview of my current loan and financial status she said that my turn around time would be about 62 days and that my interest rate on my note could be reduced. I had submitted all the paperwork prior to making my 1st payment of $1500 on 2/23 and was told this would help in getting things processed efficiently.

3/6/12 New point of contact introduced PJ Young, Intake Agent. Kathryn out on indefinite leave of absence. PJ’s role was to facilitate getting my paperwork done and address any questions. He was always very polite and upbeat in his response and promises to me on the many status update calls I made to him.

3/22/12 2nd payment of $1500 made to Realty Law Firm

4/9 New point of Contact Lydia Lopez. She is my “Case Manager” Email stating “I will be your direct point of contact and will be providing you with timely scheduled updates on your case. My contact information is listed below and email is preferred method of contact.”

4/16 Unable to speak with Lydia Lopez. Was told by Liz Gomez (Lydia’s boss) I was in 2nd stage of review by Bank of America, that there would be a final review and that things should be complete in 5-6 weeks.

Thinking that I had paid this group to represent me and expedite the process with their expertise, I continued to get request from them on paper work needed. I paid them to avoid this process. Unable to access their website and calls not getting returned had me be suspect. I was told not to speak with Bank of America by the representatives from Realty Law Center.

5/31/12 I called Bank of America and spoke with Jennifer Clapp who is the work out specialist assigned to present my information to underwriting. Jennifer’s first contact with Lydia was 5/21. She tried calling her 2 times with no response for information needed, Lydia said she faxed my information over. It was as if I did not exist all of that time and was now just beginning the review process with underwriting which would take another 30 days to review to see if I qualify.

The emotional and financial hardship that this has continued to create for me is difficult to express. What is even more alarming is that I was refered to the HUD website by Bank of America and was contacted by this group. I did an internet search under the California Bar Association to see if there were any complaint filings on Attorney Denis Alexander O’Mahoney and there were not. There will be now.