Daily Steals
Complaint 125800 Details
- Date Occurred: 06/14/2014
- Reported Damages: $146.27
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Daily Steals sold me an iPhone for $254.98. They advertised it as NEW but they sent me a REFURBISHED one. It also had an earlier operating system than the one advertised.
Selling NEW and delivering REFURBISHED is unacceptable. You might even have other words for it. But I would still work with them if they could just get it in their heads that what they delivered is worth less than what I paid for. So they need to compensate for the difference in value, and then I might keep the one I received, saving time and trouble for all.
Daily Steals admits the error is breach of contract, but thinks they can make the problem disappear with a refund. The trouble is that I've spent a lot of time on this in various ways (e.g., configuring the phone, and multiple emails just to reach someone in authority). Moreover a refund isn't something I need to accept anyway. They need to honor their contract, which means deliver what they promised (as they could easily do by going out to buy a new one). They rejected that and another generous offer I made. So I'm just asking them to compensate me for the difference in value between "new" and "used" identical model phones. Then I'd just keep the refurb'ed one.
As I work through this, other readers might want to just hang on to the following thought: WHEN YOU BUY "NEW" FROM DAILY STEALS, YOU MAY WELL ACTUALLY RECEIVE 'REFURBISHED".
- mayfam SBID #53c6e013c5
- Posted 06/14/2014
Comments
- ibernard SBID #9dc9a2074b
- Posted 02/08/2013
- MayFam, I hate to tell you, but a REFURBISHED model may very well be a brand new model. According to Epson, Apple, HP, Canon, and BestBuy here is the scenario on a REFURBISHED model: say 50 iPhones are sent to BestBuy by Apple, and after a certain period of time goes by, BestBuy only sells 40 of this shipment of 50 iPhones. For BestBuy to get their money back (or a credit to their account), they ship the iPhones back to Apple. Now here's the important part: those 10 iPhones left over were shipped to and from BestBuy, and sat on a shelf, presumably. Say a few boxes fell off the shelf and were put back on the shelf. It's a law that BEFORE any PREVIOUSLY SHIPPED AS NEW AND RETURNED (even unopened!) to the manufacturer, that the manufacturer then OPEN THE BOX and WHITE-GLOVE EXAMINE the "new and returned" merch for any possible damage which could have occurred during shipping (both ways) or damage incurred while at the end retailer. So what you are getting when you get a REFURBISHED item is, in effect, a NEW item, with a full warranty, but one which didn't sell initially and had to be opened and inspected before being resold at a lower price. Say a printer fell off a shelf, didn't sell, and went back to HP, and they found that part of it broke, but the other parts were fine. You have a problem with your HP printer with the part that DIDN'T BREAK, and HP ships out that cannabalized piece to you, often free of charge, or for shipping charges only. You really need to ask a company what their definition of REFURBISHED is, because often it just means "ORIGINALLY UNSOLD, RETURNED, INSPECTED, AND SOLD AT A DISCOUNT." Sometimes deals are to be had by purchasing REFURBS at a discount, with the full warranty in effect, and even an extended warranty still available for purchase. I know. I've been there! Good luck.
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Company Statistics
- Complaint Against Daily Steals
- Complaints Filed: 10
- Reported Damages: $1,933.24
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