CanvasDiscount.com
Complaint 125199 Details
- Date Occurred: 06/13/2014
- Reported Damages: $100.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered 8 canvases from this company. First of all their website advertises free shipping when you spend $100. I needed 8 canvases of the same size for a project, the website would not allow you to put more than 5 items of the same size in a cart. So not only did I not get free shipping (and my order totaled more than $100) I had to pay double the shipping charges. Thinking it was still a good price, I ordered anyway and e-mailed the company. They did at least refund one of the shipping charges. But when my order arrived, I had canvas prints and wooden pieces to put together. Nowhere on the website does it say you have to put them together yourself. Also the wood is cut so poorly, the pieces don't fit together correctly. My husband is going to have to recut some of the pieces so the frames don't split. Also no instructions included on how to stretch/attach the canvases. Not worth the effort, spend the money and go with a better company that is honest!
- rob100 SBID #f4fd3b5745
- Posted 06/13/2014
Comments
- Rachel-Bestcanvas SBID #f9167b52a2
- Posted 08/17/2014
- Dear Rob, Thank you for your feedback. We sincerely apologize that you have had such an experience. We’re happy to announce that our canvas prints now come stretched on the frame. Ready to hang on your wall and at no extra cost to you. Your feedback on this topic has been heard loud and clear and we've been working around the clock to bring you this better customer experience - and still under our Best Price Guarantee. Please feel free to send me an email directly at [email protected] and I can see if there is a solution we work out for you. Thank you for your cooperation!
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Company Statistics
- Complaint Against CanvasDiscount.com
- Complaints Filed: 61
- Reported Damages: $5,542.72
What is SBID?
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