Time Warner Cable
Complaint 124834 Details

I HAD 5 DVR'S, OVER 200 CHANNELS, HIGHEST SPEED INTERNET AND PHONE FOR NOT OVER $100. I THEN NEEDED A FAX LINE AND SEVERAL CUSTOMER SERVICE AGENTS TOLD ME "DISTINCTIVE RING" FOR FAX LINES WAS NOT AVAILABLE AT TWC.

I RUN A BUSINESS OUT OF MY HOUSE NOW AND NEEDED FAX LINE, I CALLED AT LEAST 4 MAYBE MORE TIMES TO CONFIRM THERE WAS NOT DISTINCTIVE RING, ALL AGENTS CONFIRMED THIS TO BE TRUE. SO I HAD THE PHONE TAKEN OFF.

MY BILL WENT UP BY $100.00 IMMEDIATELY. I CALLED AND COMPLAINED TO NO AVAIL.

I FOUND OUT THAT TWC DOES HAVE DISTINCTIVE RING. I HAD BEEN GIVEN WRONG INFORMATION EACH TIME I CALLED. WHEN I CALLED TO RECONNECT I EXPECTED MY RATE WOULD GO DOWN. I WAS WRONG THEY WANTED TO ADD AND $30 - $40 TO IT.

I WAS UPSET AND CALLED SEVERAL MORE TIMES HOPING TO SPEAK TO A MORE REASONABLE AGENT OR A SUPERVISOR. AS A MATTER OF FACT, I ASKED TO SPEAK TO A SUPERVISOR EVERYTIME I CALLED. THERE WERE NEVER ANY AVAILABLE AND ALTHOUGH I WAS TOLD THEY WOULD CALL ME NO ONE EVER DID.

TODAY I TYPED "COMPLAINT" IN THE SEARCH BOX ON THEIR SITE AND HAD A CHAT START INSTANTLY. I SPENT 2 1/2 HOURS IN THE CHAT. DURING THAT CHAT TO COMPLAIN ABOUT THE WRONG INFORMATION, WHICH PROMPTED THE PHONE CANCELLATION, "LARETH" TRIED HIS BEST TO HELP ME. HE COULD NOT.

I EXPLAINED THAT THEY HAD DOUBLED MY BILL AND NOTHING COULD BE DONE. I FEEL LIKE THEY HAVE THEIR HANDS IN MY POCKETS TRYING TO BOTH PUNISH ME WHILE REFUSING TO ACCEPT RESPONSIBILITY FOR THE MISINFORMATION I RECEIVED.

I HAVE RECEIVED NO APOLOGIES, NO DISCOUNTS, NO ATTEMPT TO RE-INSTATE ORIGINAL PRICE STRUCTURE AND WAS TOLD THAT I WAS FROZEN OUT FROM ALL PROMOTIONS BECAUSE I WAS AN EXISTING CUSTOMER.