AuraVie.com
Complaint 123254 Details

I was stupid enough to fall for some EXTREMELY dishonest and misleading advertising by Aura Vie. They tell you that you can have a free trial of their product for $6.95 shipping. (This offer goes hand-in-hand with another product, Derma-something, that give you a free trial bottle for $4.95 or something shipping.) The catch (you think!) on both is to just be sure to cancel within 10 days or you will receive future shipments. I was OK with that and marked on the calendar when to cancel.

What Aura Vie is not telling you (unless you read their link to "Terms and Conditions" over and over and over and then still will not be sure what they are saying!) is that when they say you "just pay $6.95 shipping," they mean you just pay $6.95 shipping, plus $99.95 for the product you are authorizing them to send! It is NOT a free trial and all you pay for is the shipping! You have to pay for the $6.95 AND the product they are sending out. And even if you want to return it (NO REFUSED--RETURN TO SENDERS ALLOWED) you still have to pay the return shipping. And to get an RMA, you have to listen to a LONG, LONG message that is created to make you say forget it and just pay the reduced price of $49.95. If that's not enough, the RMA they finally give you at the end of the message is 17 (YES, SEVENTEEN!!!) digits long, and said so fast that even an experience transcriptionist can't get it the first time around--so then you have to listen ALL OVER AGAIN to that LOOOOONG message that's trying to get you to forget it and just pay the $49.95!

So, what Aura Vie's offer actually is is: Spend $6.95 for the shipping, another $5 or $6 return shipping, and use their product for a few days before returning it, or spend $6.95 shipping and then $49.95 for the kit they are sending out. It is NOT a free trial offer that all you have to pay is the shipping.

DO NOT GET TRICKED INTO BUYING ANYTHING FROM THIS COMPANY!!!!!!!!!!!!! If their product was any good, they wouldn't have to trick people into buying it.