Frigidaire
Complaint 12295 Details

Purchase Price $239.99 Gorman Bros 17515 Airline hwy Prairieville,LA 70796
225-744-3333
Magnetron Defective 11/13/2008 - Replaced under warranty
Magnetron Out May 2011 - According Frigidaire National Service 'Support' Not
under Warranty..No help..
New Magnetron will cost $203
Service Call $75 at home $35 if I bring to store..
Total spent for Frigidaire Microwave that is less than 4 years old $518..
Old Sears lasted 20 years - no service problems..
New GE @ WalMart 1100 W $112.00
My suggestion..Frigidaire replaces Magnetron n/c and provides service n/c..
If not cut... my loses buy GE to replace less than 4 year old Frigidaire..
File customer complaint with BBB
Your suggestion?

Thanks for your prompt reply.. I am sure that inwardly you would agree that
paying over $500 for a microwave that is less than 4 years old is not very
customer oriented..and what are telling me is that I should have purchased the
extended warranty because Frigidaire magnetrons are subject to repeated
failure..3 magnetrons within 4 years is not a "reasonable amount of time".. I
think that nay reasonable person would agree with that. I am also certain you
have changed magnetron venders..or should..
With Warmest personal regards,
I remain sincerely the proud new owner of a GE appliance..
Lane Luttrell
cc: Consumer Protection Agency BBB President Electroulux USA

---- [email protected] wrote:
>
> We sincerely regret that you have experienced difficulties with your product.
Frigidaire provides very comprehensive warranties with each product to guard
against parts that may be defective at the time of manufacture. However, we are
sure you can appreciate that a point is eventually reached when the
manufacture’s responsibility for repairs under the warranty must end.
Our research has shown that an original defect in material or workmanship
develop very early in the life of an appliance. After a reasonable period of
time, many factors beyond the control of the manufacture may affect any product.


> We offer Extended Service Contracts to all our customers who register their
appliances with us, to guard against unusual problems that may occur outside of
warranty beyond normal wear and tear. Unfortunately, it would not be fair for
customers who pay for this added insurance for us to cover the same repairs for
customers who did not elect to insure their purchases outside of warranty. We
apologize for not being able to assist.

Thank you for contacting Frigidaire.