ZipLocal
Complaint 122660 Details
- Date Occurred: 03/01/2013
- Reported Damages: $2,700.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Zip Local
After my $1000 deposit zip local pulled out of the Orlando, Fl. area, before my ad was drafted. They fired all of there staff and had no contact persons in Orlando, (local right). We ask to have a sales rep meet with us so we could give them artwork. We were told no one would meet with us. We started doing some research and found a lot of complaints online. At this point we contacted Zip Local ask for deposit to be refunded and were no longer interested in advertising with them. We made it clear we did not want an ad in Zip Local. This was 3 months before going to print. As you can guess when the Zip scam Book came out there was an ad with our name on it but wrong Phone Number, wrong colors and services listed we don't even provide. As I was looking at other ad's of my same business, there it was another ad identical to the one with my company name, only a different name and phone number. I never approved a proof, after I gave my deposit I never saw a rep. They took my deposit, inserted a generic ad and they have their lawyer calling me.
Anyone else in Orlando scammed by zip local? Call me maybe we can help each other out.[Personal Information Removed]
- FuriousinOrlando SBID #0a46616132
- Posted 06/07/2014
Comments
- Zip SBID #7aa2ab9f8d
- Posted 06/10/2013
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we would need specific account information in order to provide a complete response. However, we had likely explained to the customer that there was a cancellation deadline from the date of signing an advertising contract, and the customer's request was likely past this deadline. Further, as a directory publishing company, Ziplocal does expand in certain markets and pull away from others. The fact that the sales team may not have been close by would not have warranted cancellation outside of the deadline, and the directory was still produced for the area containing contracted advertising. We have many markets where the sales representatives do not necessarily live within that community. Further, as is the industry standard, any ad changes or new ad copy are supposed to be submitted to the ad department at Ziplocal's corporate location, and not to the sales representative. There would have been the same options and services provided to our customer whether the sales team had been close by or not. If the customer did not cooperate with us in making changes or sending ad copy, the directory would have moved forward with the information we were provided with initially.
Ziplocal publishes a large number of directories across the United States from coast to coast, and we service numerous advertisers. When a complainant has posted their information as "anonymous" on a website, we have no means by which to locate and research the account. In the event that we receive specifics regarding the business name, account number and directory involved in the complaints, Ziplocal can research the validity of the complaint and reach out directly to our customers. Ziplocal also has an entire Customer Service team that is always available for our customers to call and work out any issues. -
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Company Statistics
- Complaint Against ZipLocal
- Complaints Filed: 7
- Reported Damages: $11,411.00
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