Mate1.com
Complaint 122575 Details

  • Date Occurred: 06/07/2014
  • Reported Damages: $500.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I have a follow-up to report. I have attempted to 'permanently delete my profile from Mate1,' but when I log into the website again after selecting that I do wish to permanently delete it, it lets me log in, and then my profile is online again for all to see, with my username, and my first and last name. I am deeply disturbed that there is no way for me to get my name out of the system. It gives me no comfort to know that when I check the box that says 'Are you sure that you want to permanently delete your profile from Mate1,' it is simply hiding it, and that logging into the website will reactivate it for all to see. As we have all seen through the Facebook fiasco, 'hiding' is only reassuring for as long as the company chooses to honor this. I have a video illustrating all of what is occurring. There is currently no way for me to delete my profile. I can only hope that they will not inadvertently 'unhide' my profile, subjecting me, once again, to privacy and security risks. I do not know the monetary damages, but I do know I will not be sleeping tonight from the stress of it. I have spent the last four hours trying to resolve this. There seems to be no way for me to delete my personal info from their website. I feel very, very vulnerable. I have a video illustrating all of this.

Update: 06/07/2012

I have 'attached' screen shots here, but they don't seem to be attached. Can anyone help me with this?

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Comments

  • Mate1_Support
  • Mate1_Support SBID #66798b4b7f
  • Posted 10/12/2014
  • We're sorry to hear that this has been an issue for you, and we invite you to please contact our Customer Support team and explain your situation so that the situation can be rectified. We take your privacy concerns very seriously, and are more than willing to help.

    Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including toll-free phone support (1-888-688-4760, or 514-907-0015 if you are outside North America), round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.

    Please don't hesitate to get in contact with us and we'll be happy to try and resolve this with you. That's what we're here for!

    For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:

    http://www.mate1.com/nw/login
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Business Profile Summary

  • Mate1.com logo

Company Statistics

  • Complaint Against Mate1.com
  • Complaints Filed: 128
  • Reported Damages: $88,952.07
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