Comp USA
Complaint 12193 Details

Comp USA service on the retail level. My past experience was pleasant employees but terrible results. I had an extended warranty on a Gateway laptop that was sent back in May and here it is Aug. 16, and I still don't have my computer back. Bankers the company with the extended warranty says, because the store tried to fix something on my computer (a missing screw) it voided the warranty. Then they told me that it was tampered with and that if the computer was dropped , they would cover that. Also when the computer was shipped out it was working and now they tell me it is not. Bankers told me to go after the shipper because they could have damaged it. I was told by Blue Raven Tech (the repair shop) that Bankers is the very worst of there kind. I would like to mention that I would never buy another Gateway because the screens are poorly attached.(I have three of them now). I am in the middle of all these companies pointing fingers.I question then why Comp USA still uses Bankers for extended warranty service and why doesn't Comp USA come to the plate and make good?

A very unhappy customer
Scott J. Phillips
(Personal Information Removed)