LightInTheBox.com
Complaint 117593 Details
- Date Occurred: 05/18/2014
- Reported Damages: $114.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This very impressive-looking website fronts a factory in China that ships the clothes you order direct to you (charging you with the overseas shipping, a detail that I didn't catch). The merchandise I ordered was misrepresented, and of very inferior quality. There is no way to return an item, apparently, short of mailing it back to China! 2-way shipping would probably cost more than the clothing. The professional-looking website offers a page for sending questions by email, but they never responded to me. There is nothing on the website about returns. I put what I'd ordered in the Goodwill box, reminding myself to be more careful on-line.
- lindaburkett SBID #dcf0d9ae68
- Posted 05/23/2014
Comments
- Angelie SBID #b20de6f466
- Posted 05/24/2014
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Hi there,
My apologies for the inconvenience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request for [[return/refund/exchange/cancellation/etc]. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
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Company Statistics
- Complaint Against LightInTheBox.com
- Complaints Filed: 28
- Reported Damages: $4,076.27
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