BidRack
Complaint 1163 Details

I was looking for a laptop and found BidRate.com in a Google search. I looked at their site, could not get to far into it without doing a FREE registration. It would not let me complete registration until I filled out the credit card information. I did not see anything saying they would charge my account on that page nor in the terms and conditions. Once I got into the site, I found that the bids reset every 10 seconds and the price kept raising 1 penny. I didn't like the way it ran the bids so I removed my credit card info and my address from my profile and logged out. Later during the morning I went to my bank online and discovered that my credit card balance was wrong. I called the 800 number for my bank and they said that BidRate had a hold for $99 until the 26 of June. I was so angry! I called the BidRate customer service number and the woman sent me an email which had info to enter on the refund website that a link took me to. After filling out that info, it sent me another email stating that the refund was denied because they have a no refund policy.

FROM:Bidrack Refund Support TO:(Personal Info Removed) Message flagged Tuesday, June 21, 2011 11:43 AMMessage bodyDear xxxxx (change by me for this scambook post),

Thank you for reaching out to us today. The below info will allow you to submit your refund request.

Please submit your refund request by clicking here : http://www.bidrackresolutioncenter.com/resolution-center/.
All Refund Requests will be handled within 72 hours.

Your Ticket Request number is: Rxxxxxxx (changed by me in this scambook post.)
The Username associated with your account is: (changed by me for this scambook post.)

You will need to enter this info to process your refund request. Also note you can keep this email and use it to check the status of your request.

Kind Regards,

Bidrack.com Customer Support

THEN this one came:

FROM:Bidrack Refund Support TO:(Personal Info Removed) Message flagged Tuesday, June 21, 2011 2:59 PMMessage bodyDear xxxx (changed by me for this scambook post),

Thank you for submitting your refund request. At Bidrack, we always strive to go the extra mile for our customers & ensure you are satisfied.

As our policy states we have a strict no refund policy. Refunds are only given if the charge was placed fraudulently. Based on the information submitted We regret to inform you we are unable to refund your account.

We are very sorry for this misunderstanding. We want to ensure you enjoy a positive experience when using bidrack.com. For that reason, we have added 100 free bids to your account at no extra charge to you. That's a $60 value! The bids are already add and you can start bidding and winning today!

Did you know you receive these great Benefits with this purchase?
Ø Win Guarantee to ensure you win!
Ø Spin on the wheel daily to get free bids!
Ø Buy it now option allows you to apply the used bids towards the purchase price just in case you don't win!

Click here to start bidding!

Here are the reasons for which we were unable to approve your refund:

Our refund resolution department has reviewed your online application. We have found the following to be true:

1. The original application were the terms and conditions were agreed to was filled out by ( )
2. The same name was submitted in the refund request form.
3. The credit card ending with the last 4 digits of () matches the one entered on file with the above referenced application.
4. The credit card ending with the last 4 digits of () also matches the one provided on this refund request.
5. The mailing address entered (, , ) matches the address on file with the above referenced application.
6. The IP address used to join matches the IP address recorded on the refund request.
7. The email address used ([email protected]) matches the email on file where the purchased was originated.

Our refund resolution department has determined this transaction not to be fraudulent and must have been the result of a misunderstanding. We regret to inform you we are unable to refund your account due to information indicating this charge was not fraudulent.

If you have any further questions you can contact one of our refund specialists by calling 1-800-238-6195.

Bidrack - the fun way to save!

I SENT THIS REPLY BACK TO THEM:
Message flagged Tuesday, June 21, 2011 6:31 PMMessage body
Where in your policy does it state that you would charge me $99.00. I would like it in writing. It is not anywhere on the internet web page that I applied on. Please email me where it can be found as I cannot find it.

They sent back this reply:
1 recipientsCC: recipientsYou More
Hide Details FROM:Bidrack Refund Request TO:(Personal Info Removed) Message flagged Tuesday, June 21, 2011 6:37 PMMessage body-- Do not edit below this line --

Jackie,

A request for support has been created and assigned ticket #xxxxx(changed by me for scambook report). A representative will follow-up with you as soon as possible.

You can view this ticket's progress online here: http://customercare.nomorerack.com/view.php?e=(Personal Info Removed)&t=xxxxxx

If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.

Bidrack Refund Dept


I followed instructions. I don't know what will happen. I will call my bank tomorrow. I found so many reports with the BBB online. Unbelievable! They also have listed BidRate as Nomorerack Retail Group from Vancouver, BC. Their address in Vancouver is the same as Mail Boxes Etc. who have a phone number listed (604)731-1048.