The Mystique Lab
Complaint 115087 Details
- Date Occurred: 05/16/2014
- Reported Damages: $79.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Went on a website advertising Mystique Anti-aging Cream free trial only pay P&P of £2.49 and "guided" to trial a second product PuraSilk (by Natural Health Network) same cost. Was given 14 days from date of order to test, and return at least half the products in the original containers in order not to be sent automatically 1 of each product (ie 2 products) per month and be charged per month! (Total would have been almost £150.00 per month!!). I obviously decided to return the products as quickly as possible to avoid this situation. I was given an RMA No. and sent the products back together in the same Jiffy Bag to MystiqueLab with their printed label and the RMA No. given.
Admittedly Mystique have in fact adhered to the "rules" and have only taken the P&P cost. This I accept as part of my deal with them. I asked them to confirm that no further more product would be sent and no more monies would be taken and they did confirm this. So I didn't feel that I had to do anything more. I'm trying to arrange the second payment from going out with my bank as of today. I have been told I have no fighting chance because I did not read the terms and condition of their product. I always make an effort to read terms and conditions but did not on this due to the false advertising of free trial and testers needed. I'm so mad at myself.
I have to ensure there is nothing in my chequing account due to another instalment payment going out as well.
- The_Mrs SBID #8cbbb4b61b
- Posted 05/17/2014
Comments
- Introuble SBID #5b290dd3bd
- Posted 05/18/2014
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You Should contact your credit card company and inform them about this fraudulent advertising scam of recurring transactions in the name of free trial (as soon as possible). They will then dispute your claims and refund. Your credit card company are bound to help you. If not tell them you want to change the bank. I have done this and it has worked.
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Company Statistics
- Complaint Against The Mystique Lab
- Complaints Filed: 170
- Reported Damages: $38,192.51
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