US.PrizeKing.com/
Complaint 111796 Details

I received a text:

"FreeMSG: >>>ENTER PIN=7728<<< Now 4 ur chance 2WIN a Dell Laptop! Once off purchase of £18.00 per entry. Reply HELP4help 08000988456"

I didn't reply to this text, just ignored it. I then received 4 texts one after another within seconds of receiving the first one reading:

"prizeKing - Thank you, you have purchased 1 entry into the prizeKing Click2Win competition! You have been charged £4.50. Help? 0800 098 8456"

I called the number provided for 'help'. I was told that the operator was unable to help me as he didn't have any access to any of my account information. He can only cancel my account...I obviously asked for my account to be terminated. I was given an email address to contact: [email protected]

I googled prizeKing and looked up their to contact their Customer Service Team? Please see below for details:

"Email: [email protected]
Phone: 1-877-917-5464
When contacting us by either phone or email, please include the following details:
Mobile Number
Date of Request/Interaction
Requested Download/Interaction
Your Carrier
Mobile Handset Make and Model
This will ensure that your enquiry will be answered efficiently. Without these details you may experience delays."

I have emailed both addresses and received the following emails:

"> From: [email protected]
> Date: Wed, 9 May 2012 09:15:35 -0500
>
> --------Reply---------
>
> Hi Anthony John Sayer,
>
> Thanks for your request for help from our support department.
>
> We have lodged a ticket #561713 with our support desk and will provide a response within 48 hours.
> A representative will follow-up with you as soon as possible.
>
> You can view this ticket's progress online here: http://tickets.prizeking.com//[email protected]&t=561713.
>
> If you wish to send additional comments or information regarding this issue, please don't open a new ticket as sending new email. Simply login using the link above and update the ticket or you may reply to this message as keep the subject line of all future correspondence about this issue.
>
> Do get in touch if you need further help.
>
> Thank you,
> PrizeKing Support"


I also received this email from [email protected]


"> Subject: Support Ticket Opened [#628071]
> From: [email protected]
>
> --------Reply---------
>
> Hi Anthony John Sayer,
>
> Thanks for your request for help from our support department.
>
> We have lodged a ticket #628071 with our support desk and will provide a response within 48 hours.
> A representative will follow-up with you as soon as possible.
>
> You can view this ticket's progress online here: http://tickets.mbill.net/[email protected]&t=628071.
>
> If you wish to send additional comments or information regarding this issue, please don't open a new ticket as sending new email. Simply login using the link above and update the ticket or you may reply to this message as keep the subject line of all future correspondence about this issue.
>
> Thanks for using mBill.
>
> Do get in touch if you need further help.
>
> Thank you,
> mBill Support Dept"


Hotmail informs me that both emails look, "very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety."

Please note that prizeKing ask that, "if you wish to send additional comments or information regarding this issue, please don't open a new ticket as sending new email. Simply login using the link above and update the ticket or you may reply to this message as keep the subject line of all future correspondence about this issue."