South-Link Worldwide Courier Services
Complaint 111474 Details

i ordered this item back in March of 2012 and never recieved it. I had been in correspondance several times with the company and had never recieved any feedback other then to tell me to check with my local post office which i did. the following is a logg of the correspondance from today. I have been called a scam artist by this company becuase i requested a full refund for an item that i did not recieve. they make sure that they wait over 8 weeks before they do anything that way you have no real recourse with your credit company.

email from [email protected] So youre saying the Canadian postal service is lying to us and your mailman intentionally did not deliver your package? Hard to believe. We did our part and shipped your order, just like we do with 1,000's of our other customers. It was your fault the package wasnt delivered, not ours. So why you keep trying to blame us just shows how bad of a person you really are. Why dont you blame your local postal service or mailman then if it was their fault, because it was absolutely 100% not our fault. We did everything exactly correct.
So if you want to start a facebook page saying we did everything correct and you or your mailman messed up the order, then that sounds fine. Seems you have not yet learned to take responsibility for your actions.
And we dont want you ordering any more of our products just so they can be returned back to us as undeliverable, so consider yourself banned from being allowed to order any of our other products as well. We will post your name and info into the scammers database. You should be ashamed of yourself and how you act!



On Tue, May 8, 2012 at 3:01 PM, Jules <[email protected]> wrote:

Fine....and for you info the address is complete and is not my problem...I will make sure that nobody that I know of will order any of your products in the future...hmmmmm maybe a facebook blitz is in order.

From: Magic Gravity Bra
Sent: Tuesday, May 08, 2012 2:56 PM
To: Jules
Subject: Re: MagicGravityBra Order Confirmation

We will be happy to issue your refund per the terms on the website that you agreed to when you placed the order. And since it was your fault the package was not delivered since you gave us an incomplete shipping address and your mailman therefore had to return the package back to us, we will have to deduct the shipping and handling fees and restocking fees, per the terms on the website.
Have a good day


TERMS & CONDITIONS

Terms and Conditions apply to the use of this website Magic Gravity Bra as well as all transactions conducted through the site. By using this website or making any purchases you acknowledge that you have read, understand and agree to all the terms and conditions listed below.



Shipping & Delivery
We are not responsible for lost, missing, or damaged merchandise caused during shipping, nor are we responsible for shipping delays caused by the shipping carrier. Please be sure that when you place an order over the Internet or over the phone that you understand the following: Your order is considered a binding contract. Due to high sales volume, your order may take between 2 days to 8 weeks for delivery, depending on the item(s) you ordered. This is NOT a promise or a guarantee and delivery times are subject to change. At this time, Magic Gravity Bra ships merchandise only to locations within the United States and Canada and not to any other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Any shipped packages that are returned as: Undeliverable, Address Unknown, Incorrect Address, Refused, Return to Sender, No Forwarding Address, Failed to Pick Up, Insufficient Address, Attempted Not Known, No Such Number or Street, Not Deliverable, Unable to Forward, Unclaimed, or similar reason from the delivery company will result in an additional $10 restocking, repacking or reshipping fee being automatically added to your credit card. So please make certain you type in the correct and complete shipping address including any apartment, suite, or unit numbers, along with the correct spelling so you will receive your package in a timely manner and so that it will not be shipped back to us and then need to be re-shipped back to your corrected shipping address.



Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed on this website. Magic Gravity Bra reserves the right to change its payment procedures at any time without prior notice to you. All orders are processed and your credit card charged within 24 hours of placing your order. Magic Gravity Bra does offer a 30 day money back guarantee less any shipping and handling fees. A (20%) twenty percent restocking fee will be deducted from all returned item refunds. The item(s) must be returned to Magic Gravity Bra within 30 days of customers receipt of item(s). Customer pays for return shipping. Any returns must be in original, non-used and like new condition and must include all items, parts, materials, boxes, packaging and paperwork as received by customer. Customer must contact Magic Gravity Bra before returning any item(s). Refunds may take up to (8) eight weeks to be credited back to customer. Returns must be shipped back to: As Seen on TV, 449 E. Brookville Rd, Fountaintown, IN 46130, USA.




On Tue, May 8, 2012 at 2:32 PM, Jules <[email protected]> wrote:


names are on the mailboxes, I would prefer to have refund of the item as I no longer want this product.

From: Magic Gravity Bra
Sent: Tuesday, May 08, 2012 2:06 PM
To: Jules
Subject: Re: MagicGravityBra Order Confirmation

The CA postal service just returned your package back to the US postal service, who just returned it back to us. The CA postal service said the address you gave us was incomplete and therefore they were not able to deliver your package. They said the address was missing a unit number. Do you have an APT or UNIT number that is part of your complete shipping address and that needs to be on your package? If so, we can add your unit number and re-ship your package back to you in todays mail.
Let us know.
Thank you


Delivery Address:
Julie McIntyre
783 Sherbrooke St
Peterborough ON K9J 2R2
CANADA


USPS.com Tracking:
LJ921537620US
First Class International
Stops tracking once the package leaves the US into CA. But dont take our word as the truth, call any US postal service and ask them yourself. They will tell you it doesnt track into CA too.


INDIANAPOLIS, IN, 46241, US 03/15/2012 4:31 AM DEPART USPS SORT FACILITY
INDIANAPOLIS, IN, 46241, US 03/15/2012 2:00 AM PROCESSED THROUGH USPS SORT FACILITY
FOUNTAINTOWN, IN, 46130, US 03/14/2012 5:03 PM DISPATCHED TO SORT FACILITY
FOUNTAINTOWN, IN, 46130, US 03/14/2012 5:00 PM ELECTRONIC SHIPPING INFO RECEIVED
FOUNTAINTOWN, IN, 46130, US 03/14/2012 4:41 PM ACCEPT OR PICKUP
46130, US 03/14/2012 11:55 AM Electronic Notification




Return Address:
AS SEEN ON TV
CORPORATE ADVANCED SERVICES
449 E BROOKVILLE RD
FOUNTAINTOWN, IN 46130-9526



On Tue, May 8, 2012 at 1:34 PM, Jules <[email protected]> wrote:

Okay this has been 8 weeks and still no order received. I had paid for this in good faith and have yet to receive it. I’m beginning to think that your company is a scam and it was never shipped. the USPS only shows it to a certain point, does not even show it leaving the states and being shipped into Canada. Don't give me the excuse that the tracking number only shows for the USA, I have had other's that always show when it was shipped out of the country. I want either a valid reason why this has not been received as of yet, or my money back and I'll then take my shopping elsewhere. I had originally told a lot of friends (over 20 to be precise who where also going to order) however after the problems that I Have had they have decided to order else where. Also don't give me the check with your local post office....been there done that and they do not have any record of it.

Sincincerly

Julie McIntyre

-----Original Message----- From: [email protected]
Sent: Tuesday, March 13, 2012 4:22 PM
To: [email protected]
Subject: MagicGravityBra Order Confirmation

Julie McIntyre, Thank you for your Order.
Your credit card / bank statement will show "Corporate Advanced" as the billing company name.
Your order will be shipped to you soon.
Your Invoice # is: 10713

When your order ships you will receive an EMAIL with your US Postal Service (USPS.com) tracking number. A signature may be required for delivery.

If after 2 weeks (USA orders) or 4 weeks (Canadian orders) you have not received your order, please EMAIL us for an Order Status update and INCLUDE this page.

Customer Name: Julie McIntyre
Billing Address: 783 Sherbrooke St, Peterborough, ON K9J2R2
Shipping Address: 783 Sherbrooke St, Peterborough, ON K9J2R2
Attn:
Phone: 7057750850
Alt Phone:
Email: [email protected]
Item(s) Ordered: | Size:(XL) - 6 Bras | , , [Same Day (Y)]
Item(s) Amount: 29.99
S&H Amount: 26.98
Total Charge: 56.97
Date Ordered: 03-13-2012

Please print or save this email for future reference.

Thanks again,

www.MagicGravityBra.com
[email protected]

Partnership with:
AS SEEN ON TV
Corporate Advanced Services, Inc (CAS INC)