Shenzhen Lihaicheng Technology Co., Ltd
Complaint 107046 Details

My order was 1006787077 a motherboard for notebook. The matter is that I have placed an order 1006787077 of 76 USD for motherboard through aliexpress. The seller possibly didn't mean to send it at all possibly because they sent it 8 days after the order (possibly because i told them that I mean to buy some laptop screens from them or they expected that at the time I receive it the guaranty period will expire). At last I have received the motherboard which was not working (they sent me a non working motherboard). I told them and found out that the 35 days (untill arrival) have already passed from the guarantee period but luckily the guarantee period was for 45 days and I still had some days left. They hardly accepted to take it back for repair. I spent another 15USD to send it back. According to the tracking number the item reached Shenzhen airport on 06 april and they supposed to get it next day but after everyday asking at last on 13 april they confirmed the acceptance of item and Sarah XIAO (the operator) promised to arrange things within 10 days and send me the motherboard back but since 27 of April she was promising to sent it next day and last two days she isn't promising anything at all. Sarah is still not answering or giving no proper response. I wrote to Aliexpress customer service they proposed me to talk and arrange it with the seller. I wrote to some Sally Yang presented to be the manager on their site and I got no response at all. I left a negative feedback for the seller, but it doesn't show up in their feedback list. So I also think that aliexpress keeps fooling people with his sellers. This was the only way to tell the truth and keep people off getting into trubles.