At Home Publishing
Complaint 104248 Details
- Date Occurred: 09/12/2013
- Reported Damages: $40.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Received the kit 3 weeks later. Did not. Interest my schedele returned kit in time alotted. And never received my 40.00 dollars. No response at all. I hope they choke on that money. Someone needs to enforce legal injunction on this situation. My e-mail (Personal Info Removed). Purchased kit 09/12/2011. Returned kit 10/05/2011. Still waiting on refund. On 04/16/2012
- Anonymous SBID #76f17673e7
- Posted 04/19/2014
Comments
- Athome SBID #dad0508a97
- Posted 07/31/2013
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Hello,
Hello,
We pride ourselves in 100% satisfaction guarantee. Obviously you have our contact information. It absolutely does not make any sense on why you would not contact us directly that your refund check may have been lost in the mail. We process refunds within 72 hours from when we receive them
Satisfaction Guarantee and Return Policy: Just as our initial letter stated, if you are not satisfied in anyway, simply send it back and we will issue a refund of the purchase price immediately. We recommend that you send refund request by UPS or FEDEX, to insure delivery confirmation. Also you are welcome to send us an email at [email protected] to inform us that the package is on its way. If for whatever reason you did not get your refund within 4-6 weeks, please email us immediately and we will research the address and the date the check was shipped. We will place a stop payment on that check and send a replacement immediately.
If you had directly informed us by mail or email, that you did not receive your check, we would have immediately sent you a replacement check immediately. However, you chose to contact this 3rd party website, again omitting your customer/contact information and therefore continue to make it impossible for us to resolve this issue.
Please send us your information, we will then research our database, confirm your address we have on file and the date the order was shipped. We will also send you a replacement check immediately. Please allow us to help you vs making it impossible to know who you are.
Best Wishes
Customer Service Center
[email protected]
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074
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- Athome SBID #a5c1d1b301
- Posted 12/20/2013
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Hello,
We would like to resolve this issue. Please send us your contact information by email [email protected] or you can also give me a call at 760-621-0910. Rest assured that we will send you your refund check immediately.
Thank you,
Carissa
Customer Service Center
[email protected]
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074 -
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Company Statistics
- Complaint Against At Home Publishing
- Complaints Filed: 20
- Reported Damages: $927.20
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