Acorn Stairlifts
Complaint 103734 Details
- Date Occurred: 03/15/2014
- Reported Damages: $250.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We had an Acorn Stairlifts representative come out to our home, as we were thinking about getting a stairlift for my mother who lives with us. She is 80 years old, and suffers from breathing problems and can no longer walk up and down the stairs. Mom weighs slightly over 305 pounds.
We decided to buy the stairlift, but we were told that because my mom weighed more than 294 pounds, we would have to pay extra for a heavy duty model. The extra cost was $250.00. We agreed, and the representative wrote up the order.
When the installer was putting in the lift, I asked him what was the difference between a regular and heavy duty model. He laughed and said, "This sticker that I'm going to put on the unit"...At my amazement, I asked the installer if he was serious. he replied, "yes...it's a little known gimmick that Acorn uses to pad the cost of the stairlift..."
This is outright fraud, and done to a senior citizen. How can this company get away with this practice. They charge extra for a heavy duty model, and then install a regular unit with a sticker on it...they are selling a product that doesn't exist, and charging extra for it as well.
I can only hope that the Attorney General here in New Jersey ends this type of fraud and deception.
- Anonymous SBID #5fc9325811
- Posted 04/18/2014
Comments
- JoeNogas SBID #a5b9f40f46
- Posted 05/16/2014
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My friend saw a an ad on television for a business that manufactures & markets a product that transfers an individual up their steps by riding on a seat that is hooked up to a motorized unit. This business is named Acorn Stairlifts originating from The U.K.. They rent office space here in the U.S., however their product is created in Europe, as it were.
He telephoned the 800 number in the television advertisement, & a measuring technician arrived at his home allegedly only to measure his staircase & leave him an estimation. I was sitting there whenever all of this took place, therefore this is not a 3rd party report of what transpired.
The price for the lift was $3500, which was more than Elgin was prepared to pay. The surveyor, who sounded more like a salesman, tried many ways to convince my friend to buy his lift that day, but Elgin wasn't ready to purchase yet. The Acorn rep finally left, after which, Elgin and I had a conversation about the whole sales pitch. Elgin decided that he wanted to wait and just think about spending that amount of money.
Four days later, the phone rang at Elgin's house, and it was Acorn Stairlifts again. They claimed to have a cancelled stairlift order at a warehouse in NJ, and that they could let him have it for only $3000 if he could put a deposit on it that day. Elgin was not in a position to put a deposit down, so he passed on the offer. Then, 10 days later, another person from Acorn called Elgin, and told him that they were having a special private sale, and that he could buy a new Acorn Stairlift for only $2500, the alleged best price on Acorn Stairlifts. Elgin asked the person on the phone how the price could go from $3500 down to $2500 in only 2 weeks. The person on the phone didn't offer a believeable answer, so Elgin just hung up on them.
My friend eventually bought a Bruno stairlift, due to the fact he could get local service and get it at a better price than the Acorn. -
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Company Statistics
- Complaint Against Acorn Stairlifts
- Complaints Filed: 1
- Reported Damages: $250.00
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