Kay Jewelers
Complaint 101898 Details

Buyer Beware: Kay Jewelers & Jared will not stand behind what their employees tell customers. Jared and Kay are owned by the SAME company, when we purchased my wedding ring we bought the extended warranty so I can have it rhodium dipped. The employee at Kay Jewelers told us we could take it directly to Jared's to have this done so I wouldn't have to wait for 3-4 days, which they did 3 times. Now suddenly Jared has new management and said I can no longer do that, it has to go to Kays and then shipped to the EXACT Jared's where I drop it off to be done, which will take 3-4 days. We even offered to buy the exact rings last year at Jared so it wouldn't be an issue and they assured us it was the SAME company and they would honor the warranty there. When I called the so called customer service department for both companies the only thing they would say was "sorry OUR employee didn't give accurate information, they no longer work for the store". So I asked the manager if their employees can just say whatever they want to get the sale and then they just don't worry about standing behind what we were told. He pretty much said sorry but we will not allow you to take it directly to Jared, even though he knows this is what I was told. So be careful when shopping at Kay's or Jared Jewelers and make sure you get EVERYTHING in writing!! Truly the WORST customer service I have seen for a so called huge jewelery store. This was such an easy fix for the company to simply let me drop my own ring off to where it would be serviced rather than have it shipped from the Kay store?? They have lost my business for good!