Archives.com

Company contact information was updated.

Company contact information was updated.

On 10/11/2013 Scambook mailed Archives.com a letter, via Certified Mail, to

P.O. Box 391146
Omaha NE 68139
informing them of complaint(s). We are currently waiting for a reply.

On 7.3.2013 at 3:46 PM PST I dialed (801) 705-7000 to contact the corporate offices of Ancestry.com. Ancestry.com owns RecordsBase.com and Archives.com. I left another detailed voice mail for John David Anderson; following up with him in regards to RecordsBase, Archives, and Ancestry's public complaints on Scambook. I provided my direct contact information and am waiting for a response. I will keep everyone updated as the situation progresses.

On 03/26/2013 Scambook mailed Archives.com a letter, via Certified Mail, to



P.O. Box 391146
Omaha NE 68139
informing them of complaint(s). We are currently waiting for a reply.

On 04/11/13 at 9:39 AM PST I dialed (801) 705-7000 to contact Ancestry.com. There was no answer, but I did leave a detailed voice mail for John David informing Ancestry.com about their public business profiles and posted consumer complaints on Scambook. I left all of my direct contact information.

On 4/10/2013 at 2:07 PM PST I dialed (801) 705-7000 to contact John of Ancestry.com. left a detailed voice mail for John, a supervisor at Ancestry.com. I was calling as a follow-up to see if Ancestry.com has come to a decision as far as addressing the consumer complaints is concerned. I left all of my direct contact information.

Scambook received an email from Amber from the Executive Offices of Ancestry.com which is the mother company of Archives.com. We sent her the proper information on how to properly resolve the consumer complaints on our site.

On 4/4/2013 I received a call from a supervisor named John of the corporate offices at Ancestry.com who own Archives.com. I navigated John to Archives.com's public business profile and posted consumer complaints on Scambook. He is fully informed of the complaints and public profile, and provided me with his direct email address to gather more information. I sent John a detailed email fully outlining the complaints. John stated that he and Ancestry are looking further into the complaints, and will be in touch.

On 4/4/2013 at 10:50 AM PST I dialed (801) 705-7000 to contact Ancestry.com who owns Archives.com. I left a detailed voice mail for the CEO, Tim Sullivan, Ken Chahine, Senior Vice President and General Manager, and Rob Singer, Senior Vice President of U.S. Marketing. I fully informed them of Archives.com's public business profile and posted consumer complaints. I left all of my direct contact information.

Scambook called Archives.com and was notified by the representative to send and email to [email protected]. We were notified that Ancestry is the parent company of Archives.com. Scambook sent out a detailed email and will keep everyone updated as the situation unfolds.

Scambook contacted Archives.com on 08/27/2012 at 5:20pm and spoke with a customer service representative named Joe. Joe directed my call to his supervisor named Brad who said that Archives.com would not be addressing the 217 complaints on Scambook. He stated that the website had just been purchased by Ancestry.com. He then explained that I should contact Ancestry.com as a courtesy to notify them about these complaints.