Company Details
Payza
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Payza Summary
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Information about Payza was first submitted to Scambook on Jun 20, 2014. Since then the page has accumulated 43 consumer complaints. On average users reported $1673.91 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Sep 12, 2012.
Company Information
- Address:
- 2 London Wall Buildings
- London EC2M 5UU
- Website:http://www.payza.com
- Phone:(917) 720-1220, (514) 787-1840, +44-2036-274-707, +44-203-519-0003
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on June 20th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
43
- Unresolved Reported Damage $72,951.86
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Hello,
Thank you for contacting Payza.
We sincerely apologize for the delayed response. Your bank wire has been located and credited to your Payza account. The delay was caused by the exclusion of the reference number. For future bank wire deposits please ensure your bank enters the Payza transaction reference number, it may be entered in the details/additional information section of your wire.
Jay
Business Operations
___________________________________
To be fair, yes they told me that excluding the reference number would delay the deposit, but (1) there was no place for me to put the reference number in my wire request when I initiated the transfer on my bank's website (Higher One), and (2) If I had any idea it would have delayed to 5 weeks, I wouldn't have done it in the first place. That was quite ridiculous.
But thanks Payza for finally getting it to me.
Kaleb
I apologize you are experiencing issues with your money order deposit. I would love to look into this for you but first do you think you can send us the following information so that we may narrow down our search? Thanks!
Serial number:
Issuer:
Date sent:
Amount:
Us Postal tracking:
Email address:
Please submit the above mentioned information to
- My money support - Pending check/Money order
https://helpdesk.payza.com/index.php?/Tickets/Submit
Kind regards,
Marco
I apologize for the inconvenience. You've clearly been misinformed.
Note that the Interac Online service in Payza is exclusively for our members located in Canada. Furthermore, we do not send any micro-deposits to confirm bank accounts in the United Kingdom. Once you add your bank account to your Payza account, it gets automatically confirmed within our system.
Please contact our Customer Support so that we can look into your account and assist you further: https://www.payza.com/support
Thank you.
My name is Christopher, and let me start by thanking you for contacting us.
It is due to circumstances beyond our control that Payza’s account platform is no
longer accessible to members in the United States. The funds that are currently on
hold ($845.13 USD) are in the process of being available to your Payza account since
each checkout payment you receive from your website are normally on hold for 14
days.
You can still withdraw your funds. However, all withdrawal requests will remain
pending until further notice. We are working diligently on resolving this matter and
will update you immediately with any developments.
Your patience and understanding would be very much appreciated.
Kind regards.
I sincerely apologize for the delay you are experiencing regarding your pending bank transfer deposit. We are currently investigating the situation, as a technical issue may have caused a delay with your transaction. Please be assured that our Banking Operations Team are urgently working on this right now, and they will contact you directly via email once they have an update to provide.
Please note that due to our Privacy Policy, we cannot discuss or divulge any information about our members. If you have any issue, please contact us directly by ticket, phone or livechat at https://www.payza.com/support so we can assist you further.
Thank you for understanding.
Best regards.
I apologize for the discrepancy in my previous comment but check withdrawals are not at all available at this time.
If you let me know in which country you are located, I can provide you with all your available withdrawal options. Don't forget that you can always contact our Customer Support Team directly by support ticket, phone, or livechat at https://www.payza.com/support and an advisor will be happy to help you out as well.
Thank you.
My name is Christopher from Payza.
Unfortunately, due to the agreement we have with our banking partners, we cannot offer check withdrawals to all countries. You will be able to withdraw funds by check if you're located in the United States or United Kingdom.
If you are located in one of those countries, please note that the minimum amount you can withdraw by check is $10.00 USD.
Please contact us by support ticket, phone, or livechat if you have any other questions at https://www.payza.com/support.
Thank you for understanding.
I am Christopher from the Payza Community Support Team. I’ve read your complaint and I would like to apologize for the problems you have experienced. I have been informed that someone from our Customer Support team has already responded to your issue privately. In order to protect our members’ private information, directly and indirectly, it is our policy not to discuss personal account details in a public forum.
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We wanted to look into this for you but where unable to locate any transaction or account using the above mentioned information.
Feel free to get back to me here with a ticket ID number and I'll follow up on the issue with my team.
From the looks of it, it sounds like our banking operations may need to request a trace on the wire but it's too early for a conclusion.
If you prefer to communicate with one of our LIVE CHAT Advisors you can do so anywhere between 8am and 12pm eastern time.
One of our team members will defiantly be on standby ready to have your issue treated with importance.
https://helpdesk.payza.com/index.php?/Tickets/Submit
Monday to Friday
Canada +1-514-787-1840
USA +1-917-720-1220
Best regards,
Payza Community Rep
It's my understanding that your funds have been placed on a temporary hold. This gives us the chance as a payment processor to verify a few things before we establish a business relationship.
Given that this is an account specific matter, the best way to follow up on the status of your hold would be to get in touch with us through Live Chat. Our chat advisors will be happy to answer any questions you might have concerning this matter as well as any other inquiries you may have.
Simply go to the Customer Support Center linked bellow and click on “Payza Live Support” on the right hand side of the screen, under the “Other Support Channels” column.
https://www.payza.com/support
Feel free to send us an email if you prefer.
https://helpdesk.payza.com/index.php?/Tickets/Submit
Regards,
Payza Online community
Tarik
I am in the same situation or even worse... Payza owe me nearly $1000 since October 18, 2012... I would like to know if you received your money and, if not, look for a way to join our forces in order to force them give back what they owe us...
I am in the same situation or even worse... Payza owe me nearly $1000 since October 18, 2012... I would like to know if you received your money and, if not, look for a way to join our forces in order to force them give back what they owe us...
I am in the same situation or even worse... Payza owe me nearly $1000 since October 18, 2012... I would like to know if you received your money and, if not, look for a way to join our forces in order to force them give back what they owe us...